Tracy Grady
Hanover,MA
Summary
Dynamic Senior Technical Consultant with a proven track record at Verizon, blending strong organizational skills and negotiation expertise. Excelled in expanding offerings through identifying emerging technologies, enhancing software performance, and leading client-oriented projects. Known for excellent teamwork and achieving high client satisfaction, adept at property marketing and valuation with a focus on achievements over tasks.
Overview
39
39
years of professional experience
Work History
Real Estate Agent
Boston Connect Real Estate Services
04.2016 - Current
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Prepared and presented contracts and other legal documents to clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Administrative Assistant
Town of Pembroke
05.2008 - 06.2020
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Senior Technical Consultant
Verizon
04.1986 - 01.2000
- Played a pivotal role in expanding company offerings by identifying emerging technologies or service areas relevant to clients'' needs and driving the development process.
- Enhanced software performance by identifying and resolving technical issues for numerous clients.
- Contributed to knowledge sharing among colleagues by conducting workshops and creating instructional materials related to specialized expertise.
- Build strong rapport with stakeholders by consistently addressing concerns and providing regular progress updates on projects.
Education
Associate of Arts - Political Science
Bridgewater State University
Bridgewater, MA01-1984
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Contract negotiation
- Works well independently
- Lead follow up
- Buyer representation
- Client-oriented
- Social media marketing
- Client management
- Property marketing
- Property valuation
- Negotiation expertise
Timeline
Real Estate Agent
Boston Connect Real Estate Services
04.2016 - Current
Administrative Assistant
Town of Pembroke
05.2008 - 06.2020
Senior Technical Consultant
Verizon
04.1986 - 01.2000
Associate of Arts - Political Science
Bridgewater State University
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