Tracy Graham
Battle Creek
Summary
Dynamic and detail-oriented professional with experience excelling in payment posting and client relations. Known for reliability, effective communication, and proficiency in data management and customer service, ensuring smooth operations and achieving results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Assistant
Kellogg Community College
03.2023 - Current
- Assisted in daily office operations, ensuring efficient workflow and organization
- Managed incoming calls and emails, providing timely responses to inquiries
- Scheduled appointments and meetings, optimizing calendar management for team members
- Maintained filing systems and documents, improving accessibility and retrieval processes
- Supported team members with administrative tasks, enhancing overall productivity
- Implemented basic data entry tasks, contributing to accurate record-keeping
Freight Payment Clerk
Kellogg's
04.2020 - 05.2022
- Processed incoming payments accurately using various accounting software systems.
- Reconciled payment discrepancies to ensure financial accuracy and compliance.
- Collaborated with team members to enhance operational efficiency in payment handling.
- Maintained detailed records of transactions to support audit requirements.
- Processed and submitted invoices
- Enhanced vendor relationships by providing prompt responses to inquiries and effectively addressing any concerns or issues.
- Processed overage, shortage, and damaged returns on customer shipments
Food Service Assistant
Lakeview High School
08.2019 - 04.2020
- Assisted in food preparation and service, ensuring compliance with safety and hygiene standards.
- Supported inventory management through accurate tracking of stock levels and timely orders.
- Collaborated with team members to maintain a clean and organized work environment.
- Executed daily tasks efficiently, adapting to changing priorities and customer needs.
Accounts Receivable Clerk
Prairie Farms Dairy
05.2004 - 05.2018
- Collaborated with cross-functional teams to resolve complex billing issues effectively.
- Developed streamlined procedures, increasing payment accuracy and decreasing processing time.
- Analyzed accounts receivable data to identify trends and recommend improvements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
Education
Associate of Science - Business Administration
Kellogg Community College
Battle Creek, MI05-2026
Skills
- Excellent customer service skills
- Strong oral and written communication skills
- Effective time management
- Complex problem-solving
- Payroll processing
- Account Receivable
- Data entry
- Relationship building
- Expense reporting
Certification
- Certificate in Entrepreneurship, May 2025
- iACT Entrepreneurship Bootcamp, Kellogg Foundation, May 2025, Battle Creek, MI
- WorkKeys Scoring: Applied Math-Silver, Graphic Literacy-Gold, and Workplace Documents-Gold
- Dean’s List Fall 2024 GPA: 3.859 and Spring 2024 GPA: 3.777
Timeline
Office Assistant
Kellogg Community College
03.2023 - Current
Freight Payment Clerk
Kellogg's
04.2020 - 05.2022
Food Service Assistant
Lakeview High School
08.2019 - 04.2020
Accounts Receivable Clerk
Prairie Farms Dairy
05.2004 - 05.2018
Associate of Science - Business Administration
Kellogg Community College
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