Tracy Graves
Sales Associate
Guilford, CT
Summary
While my work experiences vary so much it has allowed me to learn so many aspects of working with others.
I am a motivated individual that learns quickly in fast paced environments while maintaining attention to detail.
I am a reliable employee that has the ability to offer excellent communication skills and good judgement. I am a flexible individual and do not have a problem with stepping in for others when needed.
I have an excellent reputation for resolving problems and the ability provide excellent customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assembler
The Lee Company
10.2022 - 12.2022
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Conducted quality assurance inspections on finished components and identified issues.
- Followed outlined specifications to implement assembly plans.
Care Taker
Amy Mason-Mann
09.2018 - 10.2019
- Cared for individual with special needs
- Planned, prepared and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization within the individuals home.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Owner of CT Artizen's Boutique
Self Employed
12.2015 - 09.2017
- Managed a team of 26 CT Artists and their inventory.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Created Classes and Camps to bring customers into the boutique. This allowed individuals to tap into their artist abilities while having a fun time. I held summer Art Camps to provide day care for families.
- Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Capitalized on social media platforms to increase market awareness and recruit more local artists.
Mortgage Processor
Keyhome Mortgage
10.2001 - 11.2003
- Supported other operational teams with financial transactions and account maintenance.
- Created strong working relationships with advisors, assistants and KeyHome Mortgage support staff.
- Set up and completed loan submission packages.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
- Handled any conditions sent from underwriting departments.
- Upheld complete confidentiality of all submitted information according to release guidelines.
Exe. Assistant to the Vice President and Loan Orig
Metro Mortgage Lending
09.1995 - 09.1999
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
- Handled administrative systems to assist senior leadership and staff members.
- Allocated work assignments and tasks to comprehensively manage administrative projects.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Recommended loan approvals and denials based on customer loan application reviews.
Education
No Degree - Nursing
St. Joseph's College of Nursing
West Hartford, CTXtra-Mart Assistant Manager Certification
Charlton, MA1987
High School Diploma -
Woodstock Academy
Woodstock, CT06.1985
Skills
- Great ability to work well with others
- Close attention to details and execute directions given
- Ability to work in a fast environment while maintaining a clean and organized environment
- Teamwork and Collaboration
- Merchandise Receiving and Handling
- Safety and Cleanliness Standards
- Policy and Procedure Adherence
- Flexible Hours
- Energy and Physical Stamina
- Stockroom Upkeep
- Exceeding Customer Expectations
- Cash Handling
- Merchandising and Display
- Strong Communication and Interpersonal Skills
Timeline
Assembler
The Lee Company
10.2022 - 12.2022
Care Taker
Amy Mason-Mann
09.2018 - 10.2019
Owner of CT Artizen's Boutique
Self Employed
12.2015 - 09.2017
Mortgage Processor
Keyhome Mortgage
10.2001 - 11.2003
Exe. Assistant to the Vice President and Loan Orig
Metro Mortgage Lending
09.1995 - 09.1999
No Degree - Nursing
St. Joseph's College of Nursing
Xtra-Mart Assistant Manager Certification
High School Diploma -
Woodstock Academy
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