Tracy Gravitt
Commerce,GA
Summary
Dynamic Training Manager with a proven track record at Baker & Taylor, specializing in new hire onboarding and employee engagement. Successfully developed training programs that enhanced productivity and morale, while implementing process optimizations that streamlined operations. Adept at coaching and mentoring staff, fostering a culture of excellence and continuous improvement.
Overview
33
33
years of professional experience
Work History
Training Manager, Operations
Baker & Taylor
08.2007 - 10.2025
- Developed and implemented comprehensive training programs to enhance employee performance and engagement.
- Evaluated training effectiveness through feedback and assessments, ensuring alignment with organizational goals.
- Collaborated with leadership to identify training needs and create targeted strategies for professional growth.
- Streamlined onboarding processes, reducing time-to-productivity for new hires through structured training plans.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Improved compliance with industry regulations through development and delivery of specialized compliance training programs.
- Managed new employee orientation training process for more than 200 employees each year.
Supervisor, CLS Operations
Baker & Taylor
08.2004 - 08.2007
- Oversaw daily operations to enhance team productivity and maintain high service standards.
- Trained and mentored staff, fostering professional development and improving overall efficiency.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Coordinated scheduling and resource allocation to optimize workforce utilization across departments.
- Conducted performance evaluations, providing constructive feedback to drive employee engagement and growth.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Supervisor, CLS Administration
Baker & Taylor
02.2000 - 08.2004
- Developed training programs for new employees, enhancing onboarding efficiency and knowledge retention.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Order Entry, Supervisor
Baker & Taylor
07.1993 - 02.2000
- Supervised order entry operations, ensuring accuracy and timeliness of data processing.
- Trained and mentored staff on order management systems and best practices.
- Developed streamlined workflows to enhance order fulfillment efficiency.
- Implemented quality control measures to reduce errors in order entries.
- Achieved high levels of employee retention within the department due to effective motivational techniques and thorough support.
- Improved overall team efficiency through consistent monitoring, coaching, and performance evaluations of staff members.
- Input order information into system and updated customer accounts to document and track customer orders.
Statistical Clerk
Baker & Taylor
11.1992 - 07.1993
- Ensured timely submission of reports by consistently meeting deadlines under strict time constraints.
- Maintained confidentiality when handling sensitive data, adhering to strict privacy policies at all times.
- Reported Louisiana Parish taxes, bi-weekly.
- Reported other State taxes, quartely.
- Worked with Payroll to make sure employees times were entered correctly.
Education
Master of Science - Education
University of West Georgia
Carrollton, Georgia, GABachelor of Science - Education
University of West Georgia
Carrollton, Georgia, GAAssociate of Science - Education
University of North Georgia
Dahlonega, GASkills
- New hire on-boarding
- Program optimization
- New employee training
- Coaching and mentoring
- Public speaking
- Staff presentations
- Employee engagement
- Written and oral communication
Timeline
Training Manager, Operations
Baker & Taylor
08.2007 - 10.2025
Supervisor, CLS Operations
Baker & Taylor
08.2004 - 08.2007
Supervisor, CLS Administration
Baker & Taylor
02.2000 - 08.2004
Order Entry, Supervisor
Baker & Taylor
07.1993 - 02.2000
Statistical Clerk
Baker & Taylor
11.1992 - 07.1993
Master of Science - Education
University of West Georgia
Bachelor of Science - Education
University of West Georgia
Associate of Science - Education
University of North Georgia