Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracy Green

Mableton,GA

Summary

Passionate about Projects around education, customer service, and philanthropy for success Transformational Leader with 25 years of experience in the non-profit sector, expertise in program creation, management, and development, enriched by strong staff, team, and, curriculum development. Committed Employee Relations Manager with [Number] years of success establishing high-quality personnel development programs. Effective in serving as primary liaison with staff members regarding issues and grievances, negotiating resolutions and mutually-beneficial agreements. Accomplished personnel engagement professional with strong background supporting building and retention of talented teams. Skilled in tackling personnel grievances and conflicts, working with management in attainment of challenging objectives. Versatile staff coordinator offering blend of human resources and business development strengths. Extensive background collaborating in organizational start-ups, expansions and restructures while playing key role in building, allocating and motivating talented teams. Personable [Job Title] with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Employer Relations Specialist

City Of Atlanta
03.2023 - Current
  • Investigated employee complaints, kept documentation and reviewed action plan with HR.
  • Assisted supervisors in dealing with union representatives.
  • Distributed checks and paystubs on weekly basis.
  • Analyzed variety of HR programs and operational situations to recommend improvements and enhancements.
  • Reviewed timesheets for anomalies and worked with supervisors to correct issues.
  • Managed conflict resolutions to encourage professional and positive relationships and peace and order.
  • Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.

Project Manager

Success Centers
02.2020 - 01.2023
  • Project Management Operational Budget 5.4 Mil
  • The lead person overseeing the implementation of new locations, facilities, program division, maintenance, reports to funders as well as the day-to-day operations of programs
  • Having the insight to problem solve and delegate assignments has given me the ability to find strength in others
  • Essential Responsibilities:
  • Provide strong executive leadership to ensure ongoing programmatic excellence and rigorous program evaluation
  • Provide detailed oversight of finance & administration, fundraising, donor outreach & relationship building and communication
  • Develop and implement a yearly strategic plan and recommend timelines and resources needed to achieve
  • Ongoing development to include job readiness & success counseling and life skill development workshops, seminars, symposiums
  • Manage and train new and existing staff that oversee the management of programs and curriculum requirements
  • Organize and solicit guest speakers and panelists for programming
  • Created a staff incentive program
  • Develop and implement a data filing system for clients during programming to maintain supportive services
  • Maintain and submit all data reports through reporting systems
  • Developed and implement the first profit division
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.
  • Prepared and submitted project invoices for review and approval.
  • Developed and implemented strategic project plans to meet business objectives.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Program Manager

Success Centers
02.2018 - 02.2020
  • Operational Budget 3.2Mil
  • Lead visionary for our Program that organized a few key supporters to implement a Job Readiness/Life Skills program for clients
  • Selectively and carefully drafted a life skill development curriculum tailored to strengthening those core skills; including but not limited to leadership, communication, goal setting, time management, study skills, conflict resolution, networking, and public speaking
  • Essential Responsibilities:
  • Compiled, maintained, and submitted all reports to all funders regarding grants
  • Created and maintained the curriculum map for programs
  • Maintained Retention of clients for supportive services
  • Completed designated follow-up procedures for students referred for special education service
  • Assisted with developing, implementing, monitoring, and reviews of the Individual Education Program (I.E.P.) of each disabled student on the caseload, as required
  • Compiled, maintained, and submitted all required records; administered, on an ongoing basis, evaluations of student progress toward mastery of established goals and objectives
  • Assured all due process procedural safeguards are afforded to students and their parents
  • Carefully designed behavior management strategies, as indicated.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Developed and maintained logistics workflows, procedures and reports.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Built teams to address project goals and objectives for multiple projects.
  • Designed and developed programs and projects for dissemination to personnel.

Client Service Specialist

Success Centers
11.2014 - 02.2018
  • The Success Centers Youth Employment Program provides paid summer job opportunities to youth ages 14-18 through the Work-Ready programs
  • The six-week program consists of career exposure, on-the-job mentoring, and professional development
  • Essential Responsibilities:
  • Assist with selecting and coaching youth for scheduled job interviews
  • Facilitate youth worker orientation sessions
  • Create curriculum and facilitate a series of professional development sessions, including but not limited to professional communication, office decorum, conflict resolution, career paths & entrepreneurship, and budgeting
  • Maintained a safe and organized classroom to support student's independent and collaborative learning
  • Established and maintained appropriate relationships with students, parents, staff, and community members to enhance the student experience
  • Implemented and subsequently lead and coach volunteer staff through a series of diversity & inclusion workshops
  • Assisted with selecting and coaching youth for scheduled job interviews
  • Facilitated youth worker orientation sessions
  • Created curriculum and facilitated a series of professional development sessions, including but not limited to professional communication, office decorum, conflict resolution, career paths & entrepreneurship, and budgeting
  • Organized and solicited guest speakers and panelists for programming
  • Coached youth on managing work hours and time submission.
  • Provided knowledgeable service and support for all customer needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Associates Degree - Criminal Justice and Psychology, Criminal Justice

Barton County Community College
Great Bend, KS

and Research) Food Handler - undefined

Criminal Justice

Tennessee State University
Nashville, TN

Skills

  • Lead Strategist and Strategic Planning
  • Recruitment Planning and Development
  • Program Development and Management
  • Volunteer Training, Planning, and Execution
  • Curriculum Development
  • Fundraising and Donor Relations
  • Master NCCER Certification
  • YouthBuild
  • Filing
  • TAY Youth 16-24
  • Team Building
  • Low Income Housing
  • Audit Compliance
  • Compensation and Payroll
  • Job Assignments
  • Proactive Communication
  • Analytical and Critical Thinking
  • Accident Investigations
  • Employee Records Management
  • Policy and Procedure Writing
  • Confidential Records Management
  • Records Management Systems
  • Active Listening
  • Grievance Arbitration
  • Time Management
  • Mentoring
  • Administering Disciplinary Procedures
  • Leadership Training and Development
  • Improving Organizational Standards
  • Training and Development
  • Procedure Implementation
  • Retention Program Development
  • Complex Problem-Solving
  • Problem Resolution
  • Complaint Management
  • Diversity Programs

Certification

  • National Center of Construction Education and Research, NCCER - Master Training
  • Career Service Provider - National Career Development Association
  • Certified Master GED Proctor, Pearson Vue

Timeline

Employer Relations Specialist

City Of Atlanta
03.2023 - Current

Project Manager

Success Centers
02.2020 - 01.2023

Program Manager

Success Centers
02.2018 - 02.2020

Client Service Specialist

Success Centers
11.2014 - 02.2018

Associates Degree - Criminal Justice and Psychology, Criminal Justice

Barton County Community College

and Research) Food Handler - undefined

Criminal Justice

Tennessee State University

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Tracy Green