Tracy Green
Tempe,AZ
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
19
19
years of professional experience
Work History
Store Owner
Legends Military Store for God and Country
09.2021 - Current
- Selling military surplus to the general public and active service members
- Helping veterans with information to beneficial resources i.e claims, housing, lawyers,etc.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Constantly seeking latest survival gear and equipment
- Interviewing veterans, counselors, advocates, etc. For our radio show Legends Military Hour
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
Self-employed Vendor
Love Tracy Green
09.2010 - 08.2021
- Prospected new accounts and obtained new contracts at Hospitals, Colleges, Fairs, and Festivals
- Trained and Hired new employees to work certain vendor days and flea markets
- Researched latest trends for buying trips and merchandising
- Set up and broke down display and sales area
- Set up an online sales platform to generate more revenue
- Conducted buying trips to replenish inventory
- Designed jewelry for custom orders and conducted a Jewelry making class
- Scheduled Vendor days a year in advance on the east coast
- Sold men’s and women’s accessories, apparel, leather goods, fragrances, jewelry, militaria
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Customer Service Representative
Rolex
11.2009 - 09.2010
- Company Overview: Luxury Watch Company
- Maintained a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, in a courteous manner
- Liaised issues with watches to technicians
- Handled filing of watches and some packing
- Called customers to review estimates & for retrieval of watches
- Preformed quality control for completed watches
- Displayed show watches
- Data entry, invoicing
- Welcomed and greeted customers
- Handled customer inquiries, and complaints
- Had the highest amount of positive feedback from 2010 Rolex customer service survey
- Scheduled appointments
- Completed customer service training to learn ways to enhance customer satisfaction and improve productivity
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Account Manager, Inside Sales
ETSU
03.2009 - 09.2009
- Company Overview: Contemporary Jewelry Line
- Greeted visitors and answered telephones, provided information over phone and answered e-mails; Prepared and maintained files and records
- Reports, schedules, purchase orders and other materials
- Maintained appointment calendar, scheduled appointments, conferences, and meetings
- Designed Seasonal Jewelry collections
- Made spec sheets for designs and communicated them with the production team
- Participated in Trade shows
- Handled shipping for client orders
- Prospected new clients via email and scheduled appointments to visit showroom
- Organized trade shows and booth displays
- Contemporary Jewelry Line
- Facilitated trade shows participation to increase brand visibility and generate leads.
- Developed product knowledge training for new employees, enhancing team performance.
- Organized product presentations for prospective clients, showcasing features and benefits that led to successful deals.
- Achieved sales goals by cultivating and securing new customer relationships.
Account Executive Europeam Markets
BULGA
01.2008 - 10.2008
- Company Overview: Luxury Handbags and Denim Line
- Collected and prepared data for records and reports
- Maintained records and generated appropriate reports
- Received, routed, sorted, and processed mail
- Maintained filing system as required by supervisor
- Operated standard office equipment to include word-processing and data processing equipment, copiers, faxes, scanners Maintained confidential information of office related information
- Attended in-services training to improve skills and knowledge of office work
- Developed Department stores as well as luxury boutique accounts through effective marketing, calling, networking, sales presentations as well as follow up
- Built relationships with buyers and assistant buyers alike
- Visited new and existing accounts to promote seasonal collections
- Participated in trade shows such as Tranoi, White, Zip zone ENK Project etc
- Researched new accounts by means of Internet, networking, Magazines
- Responsible for customer service
- Scheduled appointments for potential buyers to visit showroom
- Planned and worked business trips abroad
- Luxury Handbags and Denim Line
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
Men's Fashion Show Leather Goods Correspondent /Bilingual Customer Service Representative
Louis Vuitton Malletier
12.2005 - 07.2007
- Company Overview: Luxury Fashion Brand
- Polyvalent sales associate in luxury leather goods, Jewelry, men’s and women ready-to-wear, accessories and shoes
- Welcomed and retained loyal clients by building reputation, integrity, and knowledge
- Held a position in the after sales department
- Translating e-mails and client dossiers
- Liaised between Louis Vuitton France and Anglophone countries when it came to following-up on client dossiers in English
- Handled the register and client VAT
- Trained new employees in welcoming, presentation, store presentation, products, and the register
- Followed up on client purchases and feedback for each season of men's fashion show bags
- Participated in organizing employee company events
- Luxury Fashion Brand
- Managed numerous simultaneous assignments while maintaining a high level of organization and attention to detail.
Education
High School - T.V Productions & Journalism
Cardinal Spellman H.S
06.1999
Skills
- French
- Spanish
- MS Office
- MAC
- QuickBooks
- Photoshop
- Internet Research
Store operations
Business Networking
Store maintenance
Performance Analysis
Merchandise planning
Relationship Building
Customer Relations
Professionalinterest
Trilingual. French, Spanish and English (mother tongue) looking for an opportunity that can use my experiences in account management and/or luxury sales.
Languages
French
Professional Working
Spanish
Limited Working
Timeline
Store Owner
Legends Military Store for God and Country
09.2021 - Current
Self-employed Vendor
Love Tracy Green
09.2010 - 08.2021
Customer Service Representative
Rolex
11.2009 - 09.2010
Account Manager, Inside Sales
ETSU
03.2009 - 09.2009
Account Executive Europeam Markets
BULGA
01.2008 - 10.2008
Men's Fashion Show Leather Goods Correspondent /Bilingual Customer Service Representative
Louis Vuitton Malletier
12.2005 - 07.2007
High School - T.V Productions & Journalism
Cardinal Spellman H.S
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