Summary
Overview
Work History
Education
Skills
Timeline
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TRACY GUINN

Summary

Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.

Overview

20
20
years of professional experience

Work History

General Manager/ BOH Operations Manager

Takorea
01.2015 - Current
  • GM overseeing day-to-day restaurant operations
  • Reduced food costs after identifying and eliminating inventory issues such as excess ordering, poor storage, and inefficient waste management
  • Created BOH procedures for ordering and maintaining food costs and inventory
  • Created BOH Prep/Cook/Cleaning Procedures, training guides to facilitate consistency across multiple locations
  • Implemented safety and sanitation procedures that allowed us to maintain consistent 'A' ratings on all health inspections
  • Near zero turn-over rate for staff for past 4 years which resulted in reduced training and labor costs
  • Organized and designed kitchen layout for new store in Athens, GA
  • In addition to hiring, training, and coaching all staff for opening day of the store
  • Repaired all minor maintenance needs for store.
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction.

Implementation Consultant

Orderly
07.2014 - 01.2015
  • Implementation Consultant working directly with users to facilitate complete implementation of cutting-edge software that streamlines the ordering process
  • Through great communication, forward thinking and customer centricity, achieved 100% alignment between existing and configured processes ensuring smooth launch and transition
  • Maintained active live accounts through continued training and was the primary point of escalation when a technical issue would arise
  • Turned around 100% high risk customers that were assigned to me, that are now daily users.

Kitchen Manager

Pappadeaux Seafood Kitchen
04.2004 - 07.2014
  • Senior Manager overseeing all operations at one of Atlanta's most popular seafood restaurants
  • Managed all aspects of ordering and maintaining inventory for the restaurant
  • Trained and mentored new kitchen managers on ordering, requirements, and software
  • Consistently kept food cost within goal after achieving a 4% reduction
  • Led all training and continuing education programs for cook, prep, and dish teams
  • Dropped average overtime percentage from 12% to 4%, enabling the store to reach and maintain its goal for the first time.

Education

BBA - Hotel and Restaurant Management

Georgia Southern University
Statesboro, GA
05.2003

Skills

  • Customer Experience Driven
  • Process Improvement
  • Scheduling Technology
  • Hiring
  • Inventory Management
  • Forklift Operator
  • Problem Resolution
  • Leadership and team building

Timeline

General Manager/ BOH Operations Manager

Takorea
01.2015 - Current

Implementation Consultant

Orderly
07.2014 - 01.2015

Kitchen Manager

Pappadeaux Seafood Kitchen
04.2004 - 07.2014

BBA - Hotel and Restaurant Management

Georgia Southern University

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TRACY GUINN