Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tracy Hager

Summary

Collaborative and intentional professional with 13 years of public education experience and 2 years of Customer Success experience with Lexia Learning. Invaluable experience of leading a building with approximately 500 students and 52 staff members, as a building principal; serving 85 customer accounts as a Customer Success Manager. Excel in supporting those that I have led with wildly important goals and looking forward to driving my next book of business to the next level. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Customer Success Manager

Lexia Learning
07.2021 - Current
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Developed comprehensive training materials that facilitated faster customer proficiency with the product.
  • Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
  • Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
  • Implemented best practices in the realm of Customer Success Management, elevating company-wide standards.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.

Principal

Pea Ridge Primary
07.2017 - 07.2021
  • Enhanced school performance by implementing strategic plans and collaborating with fellow administrators.
  • Increased teacher effectiveness through comprehensive coaching, professional development opportunities, and mentorship programs.
  • Streamlined school operations by evaluating processes and procedures, identifying inefficiencies, and recommending improvements.
  • Fostered a positive learning environment by promoting open communication among staff, students, and parents.
  • Improved student outcomes by analyzing data and adjusting instructional practices accordingly.
  • Managed budgets and resources efficiently to ensure optimal allocation of funds for school programs and initiatives.
  • Led school improvement efforts by setting clear expectations for staff performance and providing regular feedback on progress towards goals.
  • Developed strong relationships with stakeholders to foster trust, collaboration, and commitment to shared goals.
  • Addressed discipline issues promptly while maintaining fairness; sustaining positive relationships among faculty members.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
  • Oversaw schedule management and protocols for orientation, registration, and related activities.

Assistant Principal

Pea Ridge Middle
07.2016 - 07.2017
  • Improved school performance by developing and implementing data-driven instructional strategies.
  • Enhanced teacher effectiveness through regular classroom observations and feedback sessions.
  • Collaborated with faculty to create interdisciplinary lesson plans, increasing student engagement across subjects.
  • Supported a positive school culture by addressing student behavior concerns promptly and effectively.
  • Spearheaded professional development initiatives, fostering an environment of continuous growth for staff members.
  • Analyzed standardized test results to identify areas of improvement in instruction methods and curriculum content.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.

District Instructional Coach

Pea Ridge Public Schools
08.2013 - 07.2016
  • Enhanced teacher effectiveness by providing tailored instructional coaching and feedback.
  • Supported district-wide curriculum alignment by collaborating with fellow Instructional Coaches and administrators.
  • Increased student achievement by developing targeted intervention strategies for struggling learners.
  • Strengthened instructional practices through modeling, co-teaching, and observing classroom instruction.
  • Promoted a culture of collaboration by facilitating professional learning communities among teachers.
  • Fostered data-driven decision-making processes through the implementation of assessment tools and data analysis.

3rd Grade Teacher

Pea Ridge Intermediate
08.2008 - 08.2013
  • Enhanced student comprehension by utilizing diverse teaching methods and incorporating visual aids in lessons.
  • Boosted students'' critical thinking skills through group activities and problem-solving exercises.
  • Developed strong relationships with parents, fostering open communication and collaborative partnerships for student success.
  • Maintained a positive classroom environment by enforcing consistent discipline and promoting respectful behavior among students.
  • Collaborated with colleagues to develop interdisciplinary units of study, enriching the overall curriculum.

Education

Master of Science (Educational Leadership) -

Arkansas State University
Jonesboro, Arkansas
05.2016

Bachelor of Science (P-4) -

University of Arkansas
Fayetteville, Arkansas
05.2008

Skills

  • Led teachers and staff with implementation of personalized learning program
  • Supported teachers in data disaggregation and the PLC process
  • Led school district with implementation of Leader In Me, leadership program
  • Strategic Planning
  • Client Relations
  • Account Updates
  • CRM Software
  • Customer Account Management
  • Staff Mentoring & Leadership
  • Customer Retention
  • Effective Communication
  • Data Analysis

Certification

Certified Customer Success Manager (CCSM) Level 1

Issued by: SuccessCOACHING

Timeline

Customer Success Manager

Lexia Learning
07.2021 - Current

Principal

Pea Ridge Primary
07.2017 - 07.2021

Assistant Principal

Pea Ridge Middle
07.2016 - 07.2017

District Instructional Coach

Pea Ridge Public Schools
08.2013 - 07.2016

3rd Grade Teacher

Pea Ridge Intermediate
08.2008 - 08.2013

Master of Science (Educational Leadership) -

Arkansas State University

Bachelor of Science (P-4) -

University of Arkansas

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Tracy Hager