Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Hall

Lexington,SC

Summary

Accomplished Customer Support Specialist with a proven track record at Meetze Plumbing, enhancing customer satisfaction through expert complaint handling and CRM software proficiency. Mentored staff and championed process improvements, significantly boosting service quality. Skilled in fostering client relationships and resolving complex issues, demonstrating exceptional empathy and strategic problem-solving abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diligent Lead Customer Service Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote Customer Service position. Ready to help team achieve company goals. Diligent Lead Customer Service Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

27
27
years of professional experience

Work History

Customer Support Specialist

Meetze Plumbing
02.2023 - 09.2023
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Completed 20 to 30 new orders per day with 95% accuracy and consistently high customer satisfaction scores.

Lead Customer Service Specialist

Comporium Communications
02.1997 - 09.2017
  • Developed and implemented customer service policies and procedures.
  • Maintained up-to-date knowledge of industry trends and competitive landscape to better serve customers'' needs.
  • Championed process improvements to optimize workflow and reduce errors in customer interactions.
  • Leveraged expert product knowledge to guide customers through purchasing decisions, promoting upsells where appropriate.
  • Managed escalated customer complaints, ensuring timely resolutions while maintaining professional rapport.
  • Monitored individual performance metrics, identifying areas for improvement and providing constructive feedback.
  • Mentored junior staff members, sharing best practices for exceptional customer service delivery.
  • Oversaw daily team activities, delegating tasks efficiently to ensure high productivity levels.
  • Enhanced customer satisfaction by resolving complex issues and providing effective solutions.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Responded to customer calls and emails to answer questions about products and services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Streamlined communication for improved efficiency, promptly addressing inquiries and requests.
  • Reduced wait times with swift issue resolution strategies, resulting in increased customer retention.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.

Education

High School Diploma -

Gilbert High School
Gilbert, SC
06.1992

Skills

  • Complaint Handling
  • Customer Relationship Management (CRM)
  • CRM Software
  • Call center experience
  • Customer Response
  • Live chat support
  • Quality Assurance

Timeline

Customer Support Specialist

Meetze Plumbing
02.2023 - 09.2023

Lead Customer Service Specialist

Comporium Communications
02.1997 - 09.2017

High School Diploma -

Gilbert High School
Tracy Hall