Tracy Halley
Sharon,OK
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Part Time Human Resources
Wal-Mart Supercenter
07.2023 - Current
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Helped with onboarding and orientation programs for new employees.
Team Lead
Wal-Mart
11.2020 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided superior customer service leadership by greeting and assisting customers.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
Coach In Training
Hibbett Sporting Goods
07.2017 - 01.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Science - Business Administration/ Human Resources
Southern New Hampshire University
Hooksett, NH12.2025
Skills
- Efficient time management
- Collaborative Teamwork
- Interpersonal Communication
- Self-Driven and Motivated
- Organizational Skills
- Effective Communication
- Professional Demeanor
- Punctual and Dependable
Timeline
Part Time Human Resources
Wal-Mart Supercenter
07.2023 - Current
Team Lead
Wal-Mart
11.2020 - Current
Coach In Training
Hibbett Sporting Goods
07.2017 - 01.2021
Bachelor of Science - Business Administration/ Human Resources
Southern New Hampshire University
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