TRACY HAMILTON
ERIE,PA
Summary
Organized and dependable secretary/office assistant successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to work well independently or in team environments.
Overview
26
26
years of professional experience
Work History
Attendance Secretary
Harborcreek School District
08.2020 - 06.2024
- Enhance communication between administration, teachers, and parents by promptly notifying them of student absences or issues.
- Streamlined the attendance process for efficiency with timely data entry and attention to detail.
- Assist in reducing truancy rates through close collaboration with guidance counselors and support staff to address underlying issues.
- Contribute to a positive school atmosphere by greeting students, staff, and visitors professionally and courteously each day.
- Demonstrate flexibility and adaptability by assisting with other administrative duties as needed, including front desk coverage and clerical tasks.
- Handle parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
Front Office Assistant
Sanders Professional Eyecare
01.2018 - 08.2020
- Managed office inventory by restocking supplies and placing purchase orders to obtain ample stock.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Greeted incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Collected deposits, fees and payments, process financial data and give receipts and change to customers.
- Received and routed business correspondence to correct departments and staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided efficient patient check-in/check-out processes, including verifying insurance, submitting forms and maintaining patient records.
Educational Assistant
Millcreek School District
03.2013 - 12.2017
- Oversaw and managed all areas of library usage including ordering and processing books and supplies.
- Monthly student and faculty usage reports.
- Cafeteria and recess duty.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Supported student learning objectives through personalized and small group assistance to support classroom instruction.
- Oversaw students in classroom, halls and recess to monitor, enforce rules and support lead teacher.
Administrative Assistant
National City Bank
04.2005 - 08.2007
- Assisted Small Business Vice President with loan closings and documents, maintained customer accounts, restructured filing system and helped out other departments as needed.
- Assisted senior administrative professionals with daily work tasks.
- Greeted customers and visitors in-person and via telephone calls.
Manager/Travel Consultant
Travel By Marie
01.1999 - 08.2002
- Assisted customers in all areas of travel including airlines, hotel, cruise, tour and Amtrak reservations.
- Submitted weekly ARC report.
- Accounts payable and receivable.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Secretary
Gannon University
Erie, PA
06.2024 - Current
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
Education
DIPLOMA - OFFICE ADMINISTRATION
Jamestown Business College
Jamestown, NY15 WEEK TRAVEL CERTIFICATE - undefined
The Boyd School
Pittsburgh, PASkills
- Social perceptiveness
- Filing management
- Time management
- HIPAA compliance
- Insurance coverage verification
- Payroll familiarity
- Strong organization
- Scheduling
- Data entry
- Adaptability
- Attention to detail
- Multitasking
Timeline
Secretary
Gannon University
06.2024 - Current
Attendance Secretary
Harborcreek School District
08.2020 - 06.2024
Front Office Assistant
Sanders Professional Eyecare
01.2018 - 08.2020
Educational Assistant
Millcreek School District
03.2013 - 12.2017
Administrative Assistant
National City Bank
04.2005 - 08.2007
Manager/Travel Consultant
Travel By Marie
01.1999 - 08.2002
DIPLOMA - OFFICE ADMINISTRATION
Jamestown Business College
15 WEEK TRAVEL CERTIFICATE - undefined
The Boyd School
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