Tracy Hardee

Title Specialist with over 5+years of experience in insurance compliance and title processing, adept at utilizing Microsoft Office and database software to enhance efficiency. Demonstrates a keen ability to streamline workflows and develop innovative solutions for title verification, ensuring meticulous adherence to regulatory standards. Passionate about delivering outstanding customer service and optimizing transaction timelines through effective records management.

Resourceful Title Specialist known for high productivity and efficient task completion. Possesses specialized skills in title research, document verification, and regulatory compliance which ensure accuracy and speed in work processes. Excels in communication, problem-solving, and time management, using these soft skills to navigate complex transactions successfully.

• Process vehicle titles ensuring compliance with regulations, enhancing accuracy and efficiency.
• Verify title details and document completeness, resolving discrepancies promptly.
• Collaborate with banks to secure necessary releases, improving transaction timelines.
• Deliver outstanding customer support, addressing inquiries and resolving title-related issues.
• Maintain meticulous records of vehicle titling, ensuring adherence to company standards.
• Streamlined vehicle title processing workflows and ensured regulatory compliance while managing complex documentation for multiple state jurisdictions.
• Implemented systematic title verification protocols and coordinated with financial institutions to expedite lien release processes.
• Enhanced title processing efficiency by developing standardized procedures for document validation and compliance tracking.
• Handled a wide range of inquiries and issues related to various products and services, including credit cards, personal banking, auto loans, and in-home lending primarily through phone interactions and online channels.
• Streamlined customer service protocols for credit products, resolving complex banking inquiries and optimizing response strategies for enhanced client satisfaction.
• Managed diverse financial product portfolio while maintaining exceptional service standards and reducing resolution time for customer inquiries.
• Facilitated seamless customer experiences across multiple banking channels, providing solutions for complex financial product inquiries.
• Coordinated with cross-functional teams to resolve customer concerns, implementing effective solutions for various banking products.