Tracy Harlow
Houston,TX
Summary
Fast-thinking Emergency Medical Responder with 2 years of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care.
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Bringin top-notch skills in oral and written communication, active listening and analytical problem-solving skills to you. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Emergency Medical Responder
Desert Mountain Club/Anderson Security Agency
Scottsdale, Arizona
12.2016 - 11.2022
- Prepared patient care reports, medical necessity forms, and incident reports to document shift details and enter in database.
- Assessed patient stability, scene safety and communicated nature of injury or illness to treatment team.
- Communicated with lucid patients to gather incident and medical history information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Responded to over 7 daily emergency calls to provide quick and compassionate medical assistance and care for patients.
Night Shift Supervisor
Turf Paradise Race Track
Phoenix, AZ
09.2018 - 01.2020
- Observed each team member to carry out duties and provided constructive criticism.
- Trained staff members to perform inventory management, customer service and maintenance.
- Managed communication between associates and management, addressing key issues and needs.
- Assigned each member of 10 person team with specific daily tasks and responsibilities.
- Upheld federal safety standards and environmental disposal protocols.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Assisted customers with complaints, questions, and concerns.
- Coordinated with production managers, monitoring material movement in and out of facility.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Oversaw loading and unloading of packages in warehouse.
- Responded quickly to incidents and assessed active situations for security concerns.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
Loss Prevention Officer
Capitol Guard & Patrol
Phoenix, Arizona
02.2013 - 11.2016
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Trained all new executives and asset protection personnel.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Enhanced training processes for both clients and departments to increase overall functionality.
Education
GED -
West Feliciana High School
Saint Francisville, LA08.2005
Skills
- High-Volume Call Environments
- Conflict Mediation
- Team-Building Exercises
- Team Meetings
- Inbound and Outbound Calling
- Prioritizing Calls
- Product Knowledge
- First-Tier Technical Support
- Quality Assurance
- Exceptional Communicator
- Routing Orders
- Traffic Monitoring
- Trucking Dispatching
- Work Personnel Advisement
- Team Guidance and Direction
Timeline
Night Shift Supervisor
Turf Paradise Race Track
09.2018 - 01.2020
Emergency Medical Responder
Desert Mountain Club/Anderson Security Agency
12.2016 - 11.2022
Loss Prevention Officer
Capitol Guard & Patrol
02.2013 - 11.2016
GED -
West Feliciana High School
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