Tracy Havens
Retail Management
Wildwood,USA
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Baxter Family Market
Baxter, IA
09.2015 - 11.2024
- Created marketing strategies to drive revenue and increase brand visibility.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved conflicts between employees in a professional manner.
- Provided leadership support for team members through coaching and mentorship programs.
Office of the President
Wells Fargo & Company
West Des Moines, IA
05.2009 - 05.2016
- Provided exceptional customer service to mortgage customers by responding promptly and accurately to inquiries.
- Offered resolutions to de-escalate calls and solve customer issues.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Accounts Receivable Clerk
Knapp Properties
05.2008 - 05.2009
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Retail Store Manager
Farberware
Williamsburg, IA
05.2007 - 05.2008
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Retail Store Manager
Koret Of California
Williamsburg, IA
08.2005 - 03.2007
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Raised property accuracy and accountability by creating new automated tracking method.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Retail Store Manager
Tommy Hilfiger
Williamsburg, IA
10.2004 - 08.2005
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
Education
Associate of Applied Science - Accounting
Kirkwood Community College
05.2007
Skills
- Personnel Management
- Budget Development
- Operational Reporting
- Customer focused
- Problem-solving
- Handling escalations
- Quality assurance
- Inventory control
- Friendly and outgoing
- Goal setting
- Strong multi-tasking
- Decision-making
- Coaching and mentoring
- Detail-oriented
Languages
Spanish
Limited
French
Limited
Sign Language
Limited
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureHealthcare benefitsPaid sick leaveCurrently studying seven different languages!
Studying Spanish, French, Italian, German, Dutch, Japanese, and Sign Language just for fun.
Timeline
Owner/Operator
Baxter Family Market
09.2015 - 11.2024
Office of the President
Wells Fargo & Company
05.2009 - 05.2016
Accounts Receivable Clerk
Knapp Properties
05.2008 - 05.2009
Retail Store Manager
Farberware
05.2007 - 05.2008
Retail Store Manager
Koret Of California
08.2005 - 03.2007
Retail Store Manager
Tommy Hilfiger
10.2004 - 08.2005
Associate of Applied Science - Accounting
Kirkwood Community College
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