Tracy Haydon
Summary
Dynamic Billing Administrator with a proven track record at ALLYMED, excelling in accounts receivable management and customer service. Expert in invoice processing and problem-solving, I enhanced billing accuracy and client satisfaction through proactive audits and effective communication. Committed to continuous improvement and team collaboration, I fostered strong relationships that drove operational success.
Experienced with managing billing processes and ensuring accurate financial records. Utilizes financial software to streamline invoicing and payment procedures. Knowledge of effective communication and problem-solving to address billing discrepancies and maintain client satisfaction.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
22
22
years of professional experience
Work History
Billing Administrator
ALLYMED
09.2013 - Current
- Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
- Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relations.
- Coordinated efforts with credit control teams to assess clients'' creditworthiness and establish appropriate credit limits accordingly.
- Established clear communication channels between the billing department and sales teams to ensure seamless collaboration on account management issues.
- Continuously sought opportunities for process improvements, staying informed on industry best practices and incorporating them into daily operations.
- Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.
- Trained new hires in company-specific billing procedures, contributing to their successful integration into the team.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Sales Associate
Dillard's
04.2003 - 08.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
No Degree - Billing And Coding
Indiana University Southeast
New Albany, IN05-2013
Skills
- Payment tracking
- Professional ethics
- Invoice processing
- Accounts receivable management
- Bookkeeping
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Billing systems and software
- Verbal and written communication
Timeline
Billing Administrator
ALLYMED
09.2013 - Current
Sales Associate
Dillard's
04.2003 - 08.2013
No Degree - Billing And Coding
Indiana University Southeast
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