Tracy Haynes
Human Resource Analyst
McKinney,TX
Summary
Forward-thinking professional with expertise in hiring, developing and motivating employees. Well-versed in explaining benefits packages to assist employee comprehension and decision-making. Builds rapport at all levels and resolves issues professionally.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Advocate
Health Care Service Corporation
Richardson, Texas
02.2019 - 03.2021
- Responsible for researching and responding to telephone and written inquiries, collects clinical data; determining benefit levels according to contract guidelines; completing notifications; and pending designated cases and referral requests to a RN for clinical review
- Communicate and interact effectively and professionally with co-workers, management, customers, etc
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Accessed multiple databases to investigate customer questions and concerns.
Executive - Senior Manager
AT&T Inc
Richardson, Texas
08.2013 - 02.2019
- Coordinated development of key performance goals for functions and direct reports.
- Improved long-term prospecting, strategy development and customer engagement.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Boosted customer satisfaction scores to 115% through fast and knowledgeable issue resolution.
- Spearheaded overhaul of company best practices to significantly increase staff retention rates.
- Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.
Benefits Manager
American Imaging Management
Deerfield, IL
02.2008 - 12.2012
- Ensured consistent compliance with state, federal, and company specific requirements
- Oversaw open enrollment processes during fourth quarter.
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Administered salary surveys to identify consistency with market standards.
- Educated new hires about different benefit plans.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Human Resources Specialist
Walgreens
Deerfield, IL
03.2005 - 02.2008
- Providing customer support to Distribution Center Team Members in areas of payroll, time and attendance, benefits, safety, worker's compensation, leaves, company policies, local Distribution Center policies, and training
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
Education
Associate of Arts - Human Resources Management
Collin College
McKinney, TX 01.2020 - 05.2021
Associate of Science - CyberSecurity
Collin College
McKinney, TX 08.2021 - Current
Skills
Payroll coordination
undefinedCertification
Human Resources Management
Timeline
Human Resources Management
03-2022
Associate of Science - CyberSecurity
Collin College
08.2021 - Current
Associate of Arts - Human Resources Management
Collin College
01.2020 - 05.2021
Customer Advocate
Health Care Service Corporation
02.2019 - 03.2021
Executive - Senior Manager
AT&T Inc
08.2013 - 02.2019
Benefits Manager
American Imaging Management
02.2008 - 12.2012
Human Resources Specialist
Walgreens
03.2005 - 02.2008
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