Tracy Hayward
Hudson,NH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and customer service. Adept at working effectively unsupervised and under pressure. Always excited to learn new skills.
Overview
16
16
years of professional experience
Work History
Secretary/Administrative Assistant
Pelham High School
Pelham, NH
11.2024 - Current
- Supported school director and teaching staff by greeting visitors, taking messages, responding to emails, and completing clerical tasks.
- Provided detailed reports to faculty members regarding student attendance in their classes.
- Answered office phone and greeted visitors to assist callers or screen individuals entering school.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Monitored tardiness, excused and unexcused absences, and early dismissals by verifying notes from parents and guardians or other authorized personnel.
- Handled confidential information regarding students carefully and with discretion.
- Organized and maintained files to store absence excuse paperwork from doctors, parents and guardians.
- Assisted in preparing reports related to student attendance or performance.
- Explained attendance policies and procedures and managed processing of absence and tardy notices.
Circulation Assistant
George H. & Ella M. Rddgers Memorial Library
Hudson, NH
12.2023 - 12.2024
- Assisted patrons with library card registration and circulation of materials.
- Processed book, magazine and periodical checkouts, renewals and returns.
- Maintained accurate records of library transactions utilizing the library's computer system.
- Handled customer inquiries via phone, email or in-person regarding library services, policies and procedures.
- Provided assistance to patrons using the library catalogs and databases for research purposes.
- Performed daily shelving duties to ensure materials were properly categorized and organized according to Dewey Decimal System standards.
- Inspected returned books for damages before checking them back into the system.
- Tracked overdue materials and notified customers accordingly through telephone calls or emails.
- Restocked returned items to correct shelf or storage locations.
Salon Operations Manager
Cest Chic Hairstyling
Dracut, MA
10.2018 - 07.2021
- Maintained accurate inventory records to track product and supplies.
- Established effective relationships with vendors to obtain materials needed.
- Greeted customers upon arrival, provided assistance with inquiries and directed them to the appropriate personnel.
- Assisted customers with check-in and check-out process, scheduling appointments, and accepting payments.
- Maintained cleanliness of salon by sweeping floors, washing towels, sanitizing tools and equipment.
- Prepared styling stations for stylists including stocking products, setting out tools and gathering supplies.
- Organized the reception area ensuring all magazines were up-to-date and displayed neatly.
Customer Service Representative
Enterprise Bank and Trust
Billerica, MA
01.2010 - 04.2014
- Greeted customers and identified their banking needs.
- Processed account transfers and other requests in a timely manner.
- Verified customer identification by checking driver's license or other forms of ID.
- Balanced currency, coin, and checks in cash drawer at end of shift.
- Provided assistance to customers with transactions, such as deposits, withdrawals, check cashing, loan payments, and balance inquiries.
- Answered customer questions regarding bank products and services.
- Assisted with opening new accounts for customers.
- Resolved customer disputes in a professional manner.
- Assisted customers with online banking inquiries and directed them to the appropriate resources for further assistance.
- Maintained accurate records of all transactions performed throughout the day.
- Informed customers about special promotions offered by the bank.
- Cross-sold additional bank products based on customer needs.
- Monitored ATM machines for accuracy of deposits, withdrawals, balances.
- Provided customer service by answering incoming calls and responding to inquiries.
Teller Service Representative
Soverign Bank
Lowell, MA
05.2009 - 01.2011
- Greeted customers and identified their banking needs.
- Verified customer identification by checking driver's license or other forms of ID.
- Balanced currency, coin, and checks in cash drawer at end of shift.
- Provided assistance to customers with transactions, such as deposits, withdrawals, check cashing, loan payments, and balance inquiries.
- Answered customer questions regarding bank products and services.
- Maintained accurate records of all transactions performed throughout the day.
- Reconciled discrepancies between teller system totals and actual cash on hand.
- Cross-sold additional bank products based on customer needs.
Education
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA05.2007
Skills
- Operations Management
- Verbal and Written Communication
- Time Management
- Positive and Professional
- Multitasking and Prioritization
- Organization Skills
- Database Searching
- Team Collaboration
- Friendly
Timeline
Secretary/Administrative Assistant
Pelham High School
11.2024 - Current
Circulation Assistant
George H. & Ella M. Rddgers Memorial Library
12.2023 - 12.2024
Salon Operations Manager
Cest Chic Hairstyling
10.2018 - 07.2021
Customer Service Representative
Enterprise Bank and Trust
01.2010 - 04.2014
Teller Service Representative
Soverign Bank
05.2009 - 01.2011
High School Diploma -
Greater Lowell Technical High School
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