Tracy Headley
Hopewell,OH
Summary
Detail-oriented and methodical Customer Service Specialist offering 4 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
22
22
years of professional experience
Work History
Customer Service/Billing Specialist
Charter Communications/Spectrum
01.2020 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
Property Manager
WODA Management
01.2002 - 01.2004
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Education
MBA - Project Management
SNHU
New Hampshire11.2024
Bachelor of Arts - Legal Studies
Purdue Global
Indiana12.2012
Skills
- Billing Systems and Software
- Customer Engagement
- Research and Due Diligence
- Account Reconciliation
- Inquiry Handling
- Dispute Negotiation
- Customer Service
- Payment Processing
- Account Updating
- Automated Processing
- Customer Account Management
- Bill Payment
Timeline
Customer Service/Billing Specialist
Charter Communications/Spectrum
01.2020 - Current
Property Manager
WODA Management
01.2002 - 01.2004
MBA - Project Management
SNHU
Bachelor of Arts - Legal Studies
Purdue Global
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