Tracy Headrick

Billing Associate II – Ryder (September 2021 – Present)
Process surcharge billing and CPI adjustments
Perform Blackline reconciliation and account balancing
Manage credit memo reserves
Prepare and process journal entries
Test and support Salesforce processes related to surcharge billing
Collaborate with field partners to resolve CPI and surcharge issues

Process billing for two districts, ensuring accuracy and timeliness
Clear billing rejections and approve credit memos
Audit month-end reporting and financial data
Handle miscellaneous billing for specific customer accounts
Track mileage for accurate customer billing
Partner with field teams to resolve billing discrepancies
Audit Lease and RPM units
Process VCNs and maintain billing records
Manage partial assignment and Used Truck Center spreadsheets
Approve and process journal entries
Assist with automated BOT processes for lease billing, VCNs, and reporting

Reconcile 52 districts

Analyze each district for offsetting revenue & expense

Analyze billing rates to ensure each unit matches rates when applicable

Process bill backs for incorrect billing

Process journal vouchers to correct revenue, expense or location errors

Process billing for multiple billing districts

Audit & balance monthly accruals

Assist Supervisor with assigned task as needed

ACD overflow for customer service

Assist field partners with problem resolutions

Other duties as assigned by Supervisor