Tracy Heard
Houston,LA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager of Operations
HAZA FOODS, LLC
Baton Rouge, LA
01.2019 - 04.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Created production forecasts and plans based on sales forecasts, historical usage and product trends.
- Managed over 35 crew members and 8 managers
Service Advisor
Price LeBlanc Toyota
Baton Rouge, LA
09.2016 - 12.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Cross-trained and provided back up for customer service managers.
Leasing Agent
Cranberry Square
Baton Rouge, LA
08.2014 - 03.2017
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Marketed property to local businesses through collateral, emails and phone calls.
- Distributed and followed up on tenant renewal notices.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
Education
Associate of Arts -
Full Sail University
Winter Park, FLHigh School Diploma -
Mckinley Senior High School
Baton Rouge, LA05.2009
Skills
- Staff Management
- Customer relations specialist
- Risk analysis and management
- Budgeting and forecasting
- Community outreach
- Childcare Support
Additional Information
- SECRETARY OF OSBR REDEVELOPMENT GROUP (NON- PROFIT)
- PLANNING AND DEVELOPMENT OF OSBR REDEVELOPMENT GROUP
Certification
- SERVE SAFE CERTIFICATION WITH GOLD SEAL
Timeline
General Manager of Operations
HAZA FOODS, LLC
01.2019 - 04.2022
Service Advisor
Price LeBlanc Toyota
09.2016 - 12.2018
Leasing Agent
Cranberry Square
08.2014 - 03.2017
Associate of Arts -
Full Sail University
High School Diploma -
Mckinley Senior High School
- SERVE SAFE CERTIFICATION WITH GOLD SEAL
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