Microsoft office
Tracy Heinz-Gaffey
Realtor/Property Manager
Sarasota,CT
Summary
Enthusiastic Realtor/Property Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Real Estate Sales, Leases, and training in Compliance. Motivated to learn, grow and excel in Property Management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Realtor
Team Gabriel At Coldwell Banker
Moodus , CT
09.2009 - Current
- Compared recently sold area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Advised and informed prospective clients on current market activities and conditions.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Wrote contracts to outline sales and purchases of properties.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Increased home sales through persuasion, negotiation and closing prowess.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media and real estate guides.
- Collected fees and documented payment processes for property transactions.
- Maintained inventories and records of sales collaterals and closings.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Communicated with clients to understand property needs and preferences.
- Negotiated, facilitated and managed real estate transactions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Assisted clients in financial planning for purchase.
Property Manager
Self-employeed
Farmington , CT
09.2009 - 06.2022
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Education
GED - General
Rockville High School
Vernon, CT 09.1982 - 06.1986
Real Estate License - Real Estate
Century 21 Real Estate School
Wethersfield, CT 06.2009 - 09.2009
Skills
Property management
undefinedAccomplishments
- Selected by management to work with relocation clients dissatisfied with assigned agent, resulting in a 100% salvage rate.
- Won the 2010-2022 Five Star Real Estate Agent Award.
- Documented and resolved a wire fraud issue which led to my client recovering $35,000.
- Supervised team of 7 staff members.
Software
Google Documents
Multiple listing Service
Digital signing platforms
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Realtor
Team Gabriel At Coldwell Banker
09.2009 - Current
Property Manager
Self-employeed
09.2009 - 06.2022
Real Estate License - Real Estate
Century 21 Real Estate School
06.2009 - 09.2009
GED - General
Rockville High School
09.1982 - 06.1986
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