Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
TRACY HEISER
Patient Billing Specialist
Wisconsin Rapids,WI
Work Preference
Summary
Dynamic billing professional with extensive expertise in patient account management, claims processing, and reimbursement procedures. Proven ability to excel in team collaboration, fostering seamless communication and operational efficiency. Recognized for reliability, adaptability, and a results-driven mindset that consistently meets organizational goals. Proficient in coding, billing software, and maintaining regulatory compliance to ensure optimal financial performance.
Overview
17
17
years of professional experience
Work History
Patient Billing Specialist
Edgewater Haven Nursing Home
04.2022 - Current
- Reviewed insurance claims, verifying coverage details and resolving discrepancies efficiently.
- Processed patient billing inquiries, ensuring accuracy and timely responses to client concerns.
- Monitored accounts receivable reports, identifying trends and proactively addressing outstanding payments.
- Served as a reliable point-of-contact between patients, healthcare providers, and insurance companies to address any questions or concerns related to medical bills swiftly.
- Maintained strict compliance with HIPAA regulations when handling sensitive patient information during the billing process.
- Ensured timely payment collections by promptly following up on outstanding balances and negotiating payment plans.
Customer Service Representative
Duluth Trading Company
12.2021 - 04.2022
- Managed customer inquiries and resolved issues through effective communication and problem-solving skills.
- Streamlined order processing by utilizing CRM software to enhance workflow efficiency.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dog Groomer/Business Owner
JoJo’s & GiGi’s Grooming Spaw, LLC
04.2019 - 12.2021
- Provided high-quality grooming services, ensuring pet comfort and safety throughout the process.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty to the grooming spaw.
- Implemented efficient scheduling systems to maximize appointment bookings and minimize wait times.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Operations Coordinator
WOW Logistics
02.2015 - 04.2019
- Managed logistics scheduling to ensure timely delivery of products and services.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Worked with vendors to make purchases and reconcile invoices.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Patient Billing Account Representative
Ministry Home Care Plus
08.2014 - 02.2015
- Managed billing inquiries, ensuring accuracy and timely resolutions for client accounts.
- Coordinated payment processing, maintaining consistent communication with clients to enhance satisfaction.
- Analyzed account discrepancies, collaborating with internal teams to resolve issues promptly and effectively.
Insurance Clerk/Charge Poster
Olathe Medical Services
04.2012 - 07.2014
- Conducted audits of claims submissions to identify discrepancies and enhance accuracy.
- Checked documentation for accuracy and validity on updated systems.
- Calculated adjustments, premiums and refunds.
- Posted payments to accounts and maintained records.
Claims Examiner
FMH Benefits/Coresource
08.2008 - 09.2012
- Processed complex claims, ensuring timely resolution and customer satisfaction.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Evaluated claims for accuracy and compliance with policies and regulations.
- Researched claims and incident information to deliver solutions and resolve problems.
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Education
Associate of Applied Science - Office Management
Johnson County Community College
Overland Park, KSSkills
- Trouble Shooting/Problem Solving
- Quick Learner
- Customer Service
- Time Management
- Insurance Claims
- Detail Oriented
- HIPAA compliance
- Claims processing
- Medical billing expertise
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Critical thinking
- Work prioritization
Timeline
Patient Billing Specialist
Edgewater Haven Nursing Home
04.2022 - Current
Customer Service Representative
Duluth Trading Company
12.2021 - 04.2022
Dog Groomer/Business Owner
JoJo’s & GiGi’s Grooming Spaw, LLC
04.2019 - 12.2021
Operations Coordinator
WOW Logistics
02.2015 - 04.2019
Patient Billing Account Representative
Ministry Home Care Plus
08.2014 - 02.2015
Insurance Clerk/Charge Poster
Olathe Medical Services
04.2012 - 07.2014
Claims Examiner
FMH Benefits/Coresource
08.2008 - 09.2012
Associate of Applied Science - Office Management
Johnson County Community College
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