Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Tracy Henry

Minot,ND

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Cashier/Lead Barista

B-Fifty Brew
08.2022 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for faster service, leading to increased customer loyalty.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Reduced cashier errors by implementing thorough training programs for new employees.
  • Mentored junior cashiers in proper handling of difficult situations, fostering a supportive work environment.
  • Promoted store specials and upsold items at register, increasing average transaction value per customer visit.
  • Oversaw cleanliness and organization of front-end area, creating a welcoming atmosphere for customers.
  • Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Collaborated with management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
  • Received consistent positive feedback from customers regarding exceptional service and beverage quality.
  • Implemented employee training programs to improve overall knowledge of coffee products and brewing techniques among staff members.
  • Followed recipes closely for consistent taste, quality and presentation.
  • Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Placed orders to restock items before supplies ran out.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Monitored food quality and temperature for safe consumption.
  • Followed food safety practices and sanitation guidelines.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.

Master Mixologist

Santikos Entertainment
01.2020 - 05.2022
  • Enhanced guest experience by creating signature cocktails and innovating unique beverage presentations.
  • Increased bar efficiency by streamlining processes and optimizing inventory management systems.
  • Elevated customer satisfaction with personalized mixology services tailored to individual tastes.
  • Developed new cocktail recipes, resulting in increased sales and positive feedback from guests.
  • Collaborated with chefs and event planners to design custom drink menus for special occasions.
  • Assisted bartenders in perfecting pour techniques, leading to reduced waste and higher profit margins.
  • Provided exceptional customer service by engaging with patrons, anticipating needs, and promptly addressing concerns.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Managed inventory to minimize waste and ensure availability of necessary supplies for daily operations.
  • Collaborated with other managers to develop and implement special promotions, boosting restaurant sales.
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Maintained quality service of over 500 guests per showings on opening nights of featured films.

Pool Technician

Pool Specialists
01.2012 - 07.2017
  • Optimized energy efficiency in pool systems by regularly monitoring and adjusting circulation, filtration, and heating components.
  • Ensured client retention with consistent delivery of high-quality pool maintenance services.
  • Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
  • Completed timely repair projects to minimize downtime for clients'' pools and spas.
  • Performed seasonal opening and closing procedures for outdoor pools to ensure optimal functionality throughout the year.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Supported company growth initiatives through participating in marketing efforts such as attending local trade shows or engaging in community outreach events.
  • Prevented health hazards by identifying potential risks during routine inspections and taking corrective action as needed.
  • Reduced overall expenses through diligent monitoring of chemical usage to prevent overuse or waste while still achieving desired results.
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
  • Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.

Skills

  • Cash Drawer Reconciliation
  • Visual Merchandising
  • Cashier training
  • Training and mentoring
  • Dependability
  • POS System proficiency
  • Cash Handling
  • Manager support
  • Deposit Preparation
  • Opening and closing procedures
  • Equipment Troubleshooting
  • Supply Restocking
  • Refunds and exchanges
  • Team Leadership
  • Customer Service
  • Punctuality

Certification

  • Food Handler Training -2024
  • Mixologist Training - 2022

Timeline

Lead Cashier/Lead Barista

B-Fifty Brew
08.2022 - Current

Master Mixologist

Santikos Entertainment
01.2020 - 05.2022

Pool Technician

Pool Specialists
01.2012 - 07.2017

Similar Profiles

CREATE PROFILE
Tracy Henry