Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tracy Hern

San Pablo,CA

Summary

Dynamic healthcare leader with extensive experience across multiple specialties, excelling in financial management and strategic development. Proven track record of optimizing operations to enhance patient outcomes, supported by effective communication and robust team leadership. Proficient in EMR systems, demonstrating a commitment to fostering employee growth and driving practice success in high-pressure environments.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Director of Operations/Practice Manager

Gynecology and Obstetrics Medical Group
San Francisco, US
10.2022 - 05.2024
  • Led operations for a San Francisco OB-GYN Medical Group.
  • Consistently enhance practice standards.
  • Expert financial acumen paired with deep understanding of practice operations.
  • Operated and supervised medical practices with 20 years of expertise.
  • Earned advanced degree in health administration.
  • Excelled in multitasking within fast-paced settings.
  • Cultivates employee growth and establishes clear expectations.
  • Fosters effective communication with staff, physicians, and key partners.
  • Managed daily practice operations including staffing, patient flow, and supply levels.
  • Negotiate terms for lease agreements.
  • Hired senior staff.
  • Fostered collaboration among healthcare professionals to optimize patient outcomes.
  • Developed expertise in utilizing QuickBooks for accounting tasks.
  • Supported and facilitated EPIC systems.

Practice Administrator

CVR Management with Gill OB/GYN Medical/Gill Medical/Gill Aesthetics
Stockton, US
11.2021 - 06.2022
  • Manage daily administrative and clinical practice operations, staff supervision, financial monitoring, housekeeping coordination and maintenance oversight.
  • Facilitated seamless interaction among medical staff for optimal patient flow.
  • Assigned tasks for both administrative and medical functions to site personnel.
  • Demonstrated strong capability in visualizing long-term growth of clinics.
  • Supported staff in creating and executing both short-term and long-term work strategies.
  • Serve as the primary contact for patients, employees and providers with inquiries and concerns.
  • Coordinated appointment scheduling and billing procedures efficiently.
  • Ensured appropriate support staff availability aligned with patient appointments and doctor timetables.
  • Interview potential candidates and select suitable staff.
  • Directed task allocation to ensure efficient staff management.
  • Collaborate with providers to enhance productivity and resolve open encounters.
  • Approved payroll to enhance operational efficiency.
  • Maintain compliance with quality improvement guidelines set by health plans, county, state and federal entities.
  • Resolved patient concerns through proactive communication.
  • Tracked practice progress using reports and dashboards.
  • Conducted introductory and annual employee evaluations.
  • Complied with legal requirements when managing organizational policies.
  • Ensured adherence to HIPAA regulations.
  • Collaborated with physicians and other healthcare professionals to provide optimal care for patients for a multi-practice medical group

Medical Director of Operations

Bay Area Foot Care
Castro Valley, US
11.2019 - 08.2021
  • Directed daily functions for 8 distinct office locations.
  • Collaborated with managing partners in revenue management and personnel oversight.
  • Reported to practice heads on IT administration and business growth strategies.
  • Managed properties, office buildouts, and customer service in patient care continuum.
  • Administered, controlled, and directed the functions of medical group offices.
  • Maintained service quality in compliance with federal and state regulations, including MIPS, HIPAA, OSHA, and California Health Department standards.
  • Contributed to strategic planning process and oversaw execution of approved initiatives.
  • Lead and manage practice focusing on human resource challenges.
  • Analyzed office operations, implementing strategies for cost reduction and improved care.
  • Partner with physicians to define suitable patient service levels for effective daily operations.
  • Directed, coordinated, and oversaw efficient front office operations.
  • Enforced compliance with established policies.
  • Delivered training modules to employees.
  • Streamlined budgeting processes to ensure optimal resource allocation.
  • Analyzed business reports to identify key performance indicators.
  • Ensured seamless administration of accounts payable and expense reports with accountant.
  • Recruited, selected, trained non-physician staff.
  • Conducted payroll and benefits management.
  • Managed staffing and scheduling across all office locations.
  • Conduct ongoing training and monitor team members' performance.
  • Provided mentorship to non-physician team members.
  • Directed activities in both call center and accounting departments.
  • Led aesthetic treatments using laser technology.
  • Facilitated effective communication through routine meetings and distributed updates.
  • Coordinated group meetings to address objectives.
  • Regularly participated in office hours to remain informed about medical office projects.
  • Attended routine physician staff meetings and evaluated results.
  • Oversaw inventory processes across multiple medical office locations to ensure lean operations.
  • Examined biomedical equipment and clinical supplies, including DME.
  • Evaluated potential new product lines and services.
  • Secured cost-effective contracts for medical and business equipment leasing.
  • Regularly performed maintenance on both clinical and office machinery.
  • Enhanced patient satisfaction through continuous monitoring and resolution.
  • Serve as patient advocate in settling patient care conflicts.
  • Oversaw creation, maintenance, and execution of policies and procedures for organizational and clinic goals.
  • Worked alongside team members to enhance current processes.
  • Conducted training sessions for staff.
  • Administer security protocols to safeguard sensitive patient and practice information.
  • Collaborated with property management to ensure smooth functioning.
  • Facilitate lease negotiations for office spaces.
  • Promote sustainable growth in practice.
  • Collaborated with practice consultants, IT specialists, CPA and service providers to enhance operational efficiency.
  • Engaged in self-improvement through ongoing practice management education.

Manager of Front Office Operations and Clinical Medical Assistant Manager for Podiatry

Associates in Foot and Ankle Care
Folsom, US
10.2005 - 11.2016
  • Oversaw and enhanced operational efficiencies at Folsom and Placerville clinics.
  • Enhanced marketing strategies to boost productivity for patient referrals.
  • Generated revenue surpassing established benchmarks.
  • Enhanced strategic planning and operational efficiency in adherence to standards.
  • Created a recognized team-driven and responsible culture that boosted performance.
  • Developed streamlined patient record-keeping systems adopted by medical staff.
  • Enforced HIPAA and JCAHO standards across all facilities to ensure compliance.
  • Ensured meticulous data entry for coding and billing compliance.
  • Demonstrated effective referral skills in employment development and work compensation.
  • Evaluated purchasing needs while adhering to allocated budgets.
  • Continuously apply effective organizational strategies.
  • Encouraged transparent communication through an open-door policy.
  • Managed successful transition of business due to retirement.

Clinical Medical Assistant

Dr. Mark Tong, M.D
Placerville, US
10.2004 - 01.2005
  • Recognized for efficient management of administrative tasks, facilitating smooth patient processing.
  • Handled general office duties to support administrative staff during peak hours.
  • Supported administrative staff by processing payments.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Verified accuracy of medication doses before administering them to patients.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Recorded patient medical histories and documented vital signs in electronic medical records system.
  • Consulted with doctors concerning changes in patient conditions or treatments plans.
  • Performed vital signs, such as blood pressure and temperature, on patients.
  • Trained Medical Assistant's in patient care procedures and office regulations.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assisted physicians with patient exams and treatments.
  • Ensured all paperwork was completed accurately prior to submitting it for processing.
  • Administered injections and immunizations per protocol.
  • Answered telephones and responded to inquiries from patients regarding their healthcare needs.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Educated patients about medications, procedures and physician's instructions.
  • Ordered diagnostic tests, scheduled appointments and maintained patient charts according to established protocols.
  • Conducted routine screening tests including vision acuity, hearing tests, EKGs.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Insurance Adjuster for Bodily Injury and General Liability Claims

Zurich Insurance
Rancho Cordova, US
12.2003 - 10.2004
  • Delivered exceptional service to claims clients.
  • Verified coverage on insurance policies for insured clients.
  • Conducted individual investigations for each claim and negotiated settlements according to guidelines.
  • Gathered and documented evidence to support court proceedings.
  • Managed multiple tasks daily to ensure efficiency in settlements.
  • Processed paperwork associated with approved claims payments.
  • Negotiated settlements with policyholders, claimants, and attorneys.
  • Worked closely with repair facilities and contractors to ensure quality repairs for policyholders.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
  • Coordinated with law enforcement and other agencies as needed for claims investigation.
  • Utilized claim handling software to document and manage claim files efficiently.
  • Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
  • Prepared detailed reports on investigation findings and claim status for internal use.
  • Investigated insurance claims to determine coverage and liability.
  • Developed strategies for processing complex cases efficiently.
  • Conducted onsite inspections of property damage or loss.
  • Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
  • Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
  • Input claim information and payments into company database.
  • Explained premiums owed to policyholders, agents and underwriters.
  • Performed data entry tasks into company systems for tracking purposes.
  • Gathered information from various third parties to determine claim acceptability.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Conducted witness interviews to assist claim information gathering process.
  • Reduced loss ratios through fair and prompt processing of claims.
  • Provided guidance to junior adjusters on technical aspects of adjusting claims.
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
  • Collaborated with underwriting teams to provide insights on risk assessment and policy adjustments.
  • Reviewed police reports, medical records, witness statements, and other evidence to assess damages.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Participated in training and mentoring of new claims adjusters, sharing knowledge and expertise.
  • Discovered occurrences of insurance fraud or criminal neglect to avoid workplace liability.
  • Prepared detailed written reports of findings to document investigation results.
  • Engaged in continuous learning to stay current with industry trends and best practices in claims management.
  • Communicated effectively with policyholders, providing updates and explaining claim processes.
  • Interviewed claimants, medical specialists and employers to determine pertinent claim information.
  • Analyzed claimant information to evaluate validity of claim.
  • Collaborated with underwriting staff to clarify coverage issues.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Verified liability extent with reviews of police reports, medical treatment histories and other records.
  • Analyzed and determined fault in auto accidents based on evidence and applicable laws.
  • Coordinated with law enforcement and testified at criminal proceedings.
  • Negotiated settlement of claims with claimants and attorneys to ensure fair outcomes.
  • Calculated and authorized payment of claims within designated authority level.

Back Office Clinical Assistant (BOCA)

Marshall Family Medicine
Placerville, US
01.1998 - 12.2003
  • I worked in a fast pace multi-physician medical practice facility
  • I was the BOCA with Dr
  • Rosen M.D
  • And Maria Rosen F.N.P., in Geriatrics for three years, taking vitals, patient phone calls, stocking rooms, refilling prescriptions etc
  • Then, was offered a job with Marshall Family Medicine, Cameron Park, CA in Family Practice with Dr
  • Kal M.D
  • And decided to accept the job as I felt there was room for growth in my career at that time
  • I then was able to give children Immunizations; assisted in Circumcisions and do things I was not able to do in Geriatrics

Education

MBA - Healthcare Management

Sacramento State
Sacramento, CA
12-2016

High School Diploma -

Independent Learning Center
Diamond Springs, CA
05-1998

High school or equivalent -

Ponderosa High School/ROP
Shingle Springs, CA
05.1998

Skills

  • Financial/Revenue Resource Management
  • Strategic Development
  • Healthcare Coding
  • Skilled in EMR Systems
  • Directed Team and Project Development
  • Operations management
  • Process Optimization
  • Employee Onboarding
  • Quality Control Management
  • Strategic Business Development
  • Healthcare Scheduling Management
  • Senior leadership
  • Laboratory Experience
  • EPIC
  • Insurance Eligibility Verification
  • Data Analysis Expertise
  • Surgical Expertise
  • Medical terminology
  • Microsoft Powerpoint
  • Human resources
  • Sales
  • Project planning
  • Office Management
  • Information security
  • Recruiting
  • Medical Data Organization
  • Athenahealth
  • Financial acumen
  • Budgeting
  • Process Management
  • Communication skills
  • Financial management
  • Medical Facility Operations
  • Effective Organization Skills
  • Lean Management

Certification

  • ROT
  • CPR Certification

References

References available upon request.

Timeline

Director of Operations/Practice Manager

Gynecology and Obstetrics Medical Group
10.2022 - 05.2024

Practice Administrator

CVR Management with Gill OB/GYN Medical/Gill Medical/Gill Aesthetics
11.2021 - 06.2022

Medical Director of Operations

Bay Area Foot Care
11.2019 - 08.2021

Manager of Front Office Operations and Clinical Medical Assistant Manager for Podiatry

Associates in Foot and Ankle Care
10.2005 - 11.2016

Clinical Medical Assistant

Dr. Mark Tong, M.D
10.2004 - 01.2005

Insurance Adjuster for Bodily Injury and General Liability Claims

Zurich Insurance
12.2003 - 10.2004

Back Office Clinical Assistant (BOCA)

Marshall Family Medicine
01.1998 - 12.2003

MBA - Healthcare Management

Sacramento State

High School Diploma -

Independent Learning Center

High school or equivalent -

Ponderosa High School/ROP

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Tracy Hern