- I enjoy helping others and giving back to the community
- Volunteering
Tracy Highsmith
Washington ,DC
Summary
Dynamic and customer-focused professional with a positive attitude, experienced at Safeway as a Courtesy Clerk. Proven ability in efficient money handling and effective communication, enhancing customer satisfaction. Recognized for teamwork and problem resolution skills, consistently improving store operations and fostering a welcoming environment for shoppers.
Overview
16
16
years of professional experience
Work History
Courtesy Clerk Deli
Safeway
06.1991 - 06.2005
- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Maintained cleanliness and organization of store areas to ensure a welcoming environment.
- Stocked shelves and arranged merchandise according to store layout and promotional displays.
- Operated cash registers, processed transactions, and handled customer payments efficiently.
- Collaborated with team members to address customer needs and resolve issues promptly.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Assisted in training new staff on store policies, procedures, and customer service standards.
- Adapted quickly to changing priorities in fast-paced retail environment while maintaining service quality.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Maintained clean and tidy checkout area to optimize service delivery.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
Cashier
CVS
02.2003 - 03.2004
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries and provided excellent service to enhance satisfaction.
- Maintained clean and organized checkout areas, ensuring compliance with safety standards.
- Trained new cashiers on operational procedures and customer service best practices.
- Monitored inventory levels at checkout, alerting management to low stock situations.
- Implemented improvements to checkout workflow, reducing wait times for customers.
- Resolved customer issues promptly, fostering a positive shopping experience and loyalty.
- Collaborated with team members to achieve daily sales goals and maintain store performance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Drive Through Cashier
McDonalds Restaurant
03.1989 - 04.1991
- Processed transactions accurately and efficiently, ensuring smooth customer experiences.
- Managed cash register operations, balancing drawers at the end of each shift to ensure accuracy.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking merchandise and organizing displays effectively.
- Trained new team members on point-of-sale systems and customer service protocols to enhance performance.
- Collaborated with team members to improve checkout efficiency during peak business hours.
- Monitored store environment for cleanliness and safety, adhering to company standards and policies.
- Implemented strategies that enhanced checkout processes, reducing wait times for customers significantly.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Saint Johns Dematha Catholic High School
Hyattsville, MD06-1991
Skills
- Positive attitude
- Outgoing and friendly
- Teamwork and collaboration
- Customer assistance
- Bagging techniques
- Patience and tolerance
- Cart returns
- Bagging procedures
- Safety awareness
- Flexible schedule
- Effective communication
- Floor cleaning
- Cleaning procedures
- Guest greeting
Interests
Timeline
Cashier
CVS
02.2003 - 03.2004
Courtesy Clerk Deli
Safeway
06.1991 - 06.2005
Drive Through Cashier
McDonalds Restaurant
03.1989 - 04.1991
High School Diploma -
Saint Johns Dematha Catholic High School