Tracy Hodo

Organized and self-motivated Clinical Manager relocated to Orlando with a proven track record of providing exceptional customer care in fast-paced environments. Currently, looking for the perfect long-term position with an opportunity for future growth. Dedicated and skilled with over 25 years of experience in Patient Hospitality, Customer Support, Human Resources Assistance, Management, Leadership, Talent Acquisition, Training, Calendar, and Schedule Coordination. Competent decision-making skills, detail-oriented, and able to manage multiple concurrent tasks, with excellent performance standards. The ability to work independently with functional self-management skills and a passion for motivating and developing individuals, teams and improving operations.

Certifications:

• Certified Ophthalmic Assistant
• Certified Ophthalmic Scribe
• BLS/First Aid/CPR Certified

Retail Sales and Customer Service - I have 20 years of experience in retail sales before and during all employment in the optical field, which includes assistant management positions, lead sales associates, and sales consultant positions. Years of excellent customer service and one-on-one personal experience dealing with people in person and over the phone. Employment positions with International Suit Wearhouse, Ann Taylor, J.Harris, The Sunglass Hut, Wearhouse of Fashions, Learners, Silverman's/Attivo, and Kaufmann's. Most sales jobs worked seasonal or part-time during optical employment in Texas and Ohio.

• Administrative- Streamline workflows by consolidating lengthy processes and redundant documentation, resulting in improved quality and effective and timely completion of work production.
• Human Resources - Salary and Compensation, Recruitment and Hiring, Training and Development, Performance and Disciplinary Actions, Employer-Employee Relations, Improving Company Cultures and Office Morale.
• Data Entry - Positioned as a critical team member to transfer patient information from hard copy into new digital databases. Trainer for multiple software system integrations.
• Managing Payroll Duties - Completed automated timesheets for payroll for staff of 45-60 direct reports. Managing benefit hours, planning, and organization of benefit calendar allotment.
• Policy Development - Developed and implemented an employee operational manual outlining all proper business procedures and office policies.
• Scheduling - Communicated with patients through phone, fax, email, and in-person to schedule appointments and answer inquiries.

• Member of Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
• Member of Allied Technical Personnel in Ophthalmology (ATPO)
• Interest and participation in American Society of Ophthalmic Administrators (ASOA)

Assist with routine tests, treatments, and minor surgeries including administering anesthetics and dilating drops, and relaying prescriptions to pharmacy. • Familiar with medications and ocular disease processes. • Assist with front office duties including pulling charts, checking patients in, filing, scheduling appointments, computer input, and assisting with patient flow. • Document and dictate accurate and timely chart notes. • Knowledge of medical office practices and medical terminology.  • Instruct patients regarding insertion and removal techniques, disinfecting, cleaning, storing and care of contact lenses. •  Knowledge of JCAHPO standards and regulations.  • Adept at quickly engaging each patient, establishing rapport and assessing needs • Neutralizes eyeglasses by either manual or automated lensometry. • Performs auto-refraction. • Performs the following exams: Ishihara Color Vision, Stereo, Amsler, confrontational visual fields (CVF), extraocular movements (EOMS), and Titmus stereo testing. • Performs refraction • Performs Pneumo, applanation or Tonopen tonometry on patient. • Performs angle assessment and pupil assessment prior to dilating patient. • Performs BAT and PAM tests as directed by MD. • Performs corneal pachymetry• Performs corneal topography accurately and is able to troubleshoot poor readings or machine difficulties • Performs eye irrigation if instructed by MD. • Performs  HVF, OCT, Fundus photography. • Inserts and removes both a soft and hard contact lens. • Performs eye patching as instructed by MD. • Certified in CPR/First Aid • Responsible for care, maintenance, stocking and set-up of assigned room.• Performs pupil, fluorescein dye testing for abrasions, and Schirmer tear testing. • Applies dressings and bandages. • Removes non-imbedded foreign particles with cotton swab. • Prepare post-op instructions, medications, explains discharge instructions to patient/family.