Tracy Hoeft Benkowski

• Coordinated events and meetings with internal and external stakeholders to better understand needs of our clients and support the heath and well being in the communities we served.
• Comprehensive review of care coordination repots with hospital systems and senior community leadership.
• Utilized the the nursing process to develop specific cares plans to meet the needs of our client.
• Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Cultivated positive relationships with referral partners which included hospital system, physician offices, senior resources and senior communities.
• Served as the primary point of contact, fostering strong relationships between internal teams and external partners.

• Achieved or exceeded company-defined sales quotas.
• Developed, maintained and utilized diverse client base.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Developed and maintained strong working relationships with professionals within assigned territory.

• Implemented medication and IV administration, catheter insertion, and airway management.
• Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Educated family members and caregivers on patient care instructions.

• Delivered complex care to patients with several comorbidities. I collaborated with discharge planning, families and community resources to insure a successful discharge.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.

• Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Communicated product quality and market comparisons by creating sales presentations.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

• Achieved or exceeded company-defined sales quotas for several consecutive years. Was recognized nationally as a top performer.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Trained new employees on customer service, money handling and organizing strategies.
• Developed and implemented strategies to increase client retention.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.

Worked in partnership with regional and national Medicare team members and law enforcement agencies to develop strategies and educational programs to protect the Medicare Trust Fund. This included agencies in 10 states and Puerto Rico.

• Performed data analysis and chart review to implement success educational strategies.
• Coordinated and delivered national educational session
• Developed, implemented and executed education for clinicians and leadership teams to expedite the medical review process.

• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
• Monitored patient reactions after administering medications and IV therapies.
• Implemented care plans for patient treatment after assessing physician medical regimens.