Tracy Hofmeister
Saint Joseph,MO
Summary
Proven leader with a track record of exceeding targets at QC Financial Services LLC through strategic planning and team leadership. Expert in financial management and fostering customer relations, achieving a 20% reduction in shrinkage. Skilled in motivating teams to enhance performance and drive results, ensuring high employee retention and customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mr Big Shots
09.1994 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
Branch Manager
MM Finance LLC
03.2013 - 05.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Generated financial and operational reports to assist management with business strategy.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Area Manager
QC Financial Services LLC
04.1993 - 01.2013
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Developed and implemented strategies to improve customer service and increase sales.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Dedicated to expanding client bases by building lasting relationships.
- Oversaw budget planning, strategy development, community outreach for organization.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Managed inventory and reduced shrinkage by 20% through detailed monitoring of daily operations and stock.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Coordinated with other district managers to actualize performance improvement strategies.
- Generated financial and operational reports to assist management with business strategy.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
GED -
Lafayette High School
Saint Joseph, MOSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Recruiting and interviewing
- Compliance understanding
- Strategic Planning
- Retail Operations Management
- Employee Performance Evaluations
- Performance reviewing
- Cost Reduction
- Cost Control
- Financial Management
- Budgeting and finance
- Customer Service
- Team Leadership
- Hiring and Training
Accomplishments
Rockhurst University, Kansas City Mo
Certificate of Continuing Education Management & Leadership Skills for First Time Managers.
Certificate of continuing Education Powerful Communication skills.
Qc Financial Services, Overland Park Ks
Certification of Completion for Qc Branch Collections Workshop
Certificate of Continuing for QCU's Leadership Academy
Certification
- CM - Certified Manager Certification
Timeline
Branch Manager
MM Finance LLC
03.2013 - 05.2018
Assistant Manager
Mr Big Shots
09.1994 - Current
Area Manager
QC Financial Services LLC
04.1993 - 01.2013
GED -
Lafayette High School
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