Tracy Hogue
Hermitage,PA
Summary
Energetic, enthusiastic, and tireless management professional that is results driven with strong organizational and strategic planning skills. Offering over 28 years of progressive employment specialist skills while working with those on all waiver programs in the State of Pennsylvania.
Overview
24
24
years of professional experience
Work History
Manager of Employment Services
TEM Care Behavioral Health
11.2022 - Current
- Enhanced client satisfaction by streamlining job application process and providing personalized support.
- Reduced client unemployment duration by consistently matching them with suitable job opportunities through effective networking and relationship-building efforts.
- Assisted clients in overcoming barriers to employment by identifying appropriate resources such as training programs or support services available within community.
- Achieved high levels of customer satisfaction through timely follow-up communication and ongoing support during transition into new employment positions.
- Reviewed applications and resumes to support hiring activities.
- Recruited and hired employees for employment specialist
- Implemented new marketing strategies to attract wider pool of potential clients, contributing to significant business growth.
- Collaborated with local businesses to create mutually beneficial partnerships and expand range of employment opportunities for clients.
TRAINER ADVOCATE/Job Coach Trainer
St. Michael's Harbour
07.2017 - Current
- Perform Community Based Work Assessments (CBWA), assist with job seeking, and job coaching- provided in the home, community, and vocational setting
- Assist with task completion, provide behavioral supports, prompt and skill train to meet the goals of the participants Individual Service Plan (ISP)
- Individual Plan for Employment (IPE), or Individual Work Plan (IWP); will assist in writing and implementation of each plan
- Develop and maintain community inclusion strategies, give constructive feedback, and collect/ document performance data
- Provide support that enables an individual to participate in community projects, associations, groups, and functions, such as support that assists an individual to participate in a volunteering or community work project
- Provide support that assists the individual in developing or maintaining financial stability and security, such as plans for achieving self-support, general banking, balancing accounts, and record keeping
- Identify workplace supports which can serve as natural supports; monitor the quality of participants work to ensure meets industry standards.
ADULT AUTISM WAIVER SUPPORTS COORDINATOR
Community Resources for Independence
10.2017 - 10.2022
- Locate, coordinate, and monitor needed services and support for adult with autism
- Assists participants in obtaining and coordinating needed waiver and other State plan services, as well as housing, medical, social, vocational, and other community services, regardless of funding source.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
MULTISYSTEMIC THERAPIST (MST)
Family Services of NW PA
11.2013 - 07.2017
- Provide intensive family-focused therapy treatment program for chronic and violent youth- designed to help parents care for their adolescents with mental health diagnosis reside in their home
- Deter mental health hospitalizations/out-of-home placements by focusing on family dynamics through individual, parent/caregiver, and family sessions, weekly
- Provide direct social services to assigned caseload, coordinate case effects with fund sources and related agencies
- Advocate for client and/or stimulate client to act on his/her own
- Demonstrate understanding of community organizations and their purposes
- Participate in individual, peer, and overall agency supervisory and staff development activities
- Employ variety of techniques and modalities to assist family in change and learn new parenting skills
- Use motivational interviewing with clients and their families to allow for appropriate case management to reduce barriers to family sustainability
- Provide 24 hour on-call crisis service availability to assigned caseload
- Complete initial paperwork, progress notes, treatment plans, and individualized safety and crisis plans for families serviced.
PSYCHIATRIC AIDE
Human Services Center
08.2009 - 12.2014
- Deliver daily dosages of medication to mentally ill consumers to reduce unnecessary risk of institutional care by treating high-risk clients living in community
- Medication counts, securing refills and documenting prescription changes
- Work closely with treatment teams and adult case managers to assure appropriate medication compliance
- Advised patients on community resources, made referrals and devised realistic treatment plan.
- Promoted patient progress by assisting with medication administration, ensuring adherence to prescribed treatment plans.
EMPLOYMENT SUCCESS ADVISOR
Virginia Commonwealth University, VCU
02.2013 - 07.2013
- Assist 5501/551 beneficiaries aged 14 to 64 to make informed decisions regarding employment and self-sufficiency goals, health care coverage, and Ticket Assignments
- Deliver integrated services that are sensitive to individual needs, such as barriers created by disability, language, or culture
- Counsel disabled beneficiaries on work incentives and support programs available to individuals who have been offered job or who are already working and impact of work activity on their earnings, benefits payments, and health care coverage
- Assist beneficiaries to understand not only their benefits supports, but also how to use work incentives and other tools to assist them to achieve self-sufficiency through work; develop career plans
- Use variety of technologies (e.g Telephone, Skype, video conferencing, email, and web based resources) to effectively communicate complex information to beneficiaries
- Continuously enhanced professional skills by participating in ongoing training and development opportunities related to employment services and career advising
EMPLOYMENT COORDINATOR/COMMUNITY WORK INCENTIVE COORDINATOR
AHEDD
07.2009 - 02.2013
- Provide job development appropriate for candidates seeking employment
- Provide employment services including resume writing, mock interviews, time management, how to get along with others in work environment, and how to follow instructions
- Negotiated win-win situations between other organizations, employers, and customers
- Developed relationships with local businesses to assist in employment needs
- Able to access situation to develop fast and successful solutions to match participants/clients who are seeking competitive employment with right employer
- To assist participant/client with job skills and team building with co-workers and employers
- Provided field services to Erie, Crawford, Mercer, Venango, Warren, Clarion, Lawrence, Beaver, and Butler counties
- Attend organizational and community based meetings as required to ensure appropriate service delivery
- Facilitate Pre Release Planning class at Adult Detention Center (ADC)
- Provide direct assistance to clients for employment related needs, facilitate Work Empowerment Program (WEP)
- Follow up with client on their employment status and communicate availability of case management services and track outcomes
- Respond to inmate correspondence
- Create and manage client files according to agency policy and procedure; Document all services provided
- Participate in organization and management of clothing and toiletry donations and supplies
- Obtain, track and disseminate resources, and incentives such as transportation assistance, gift cards, and personal care items.
THERAPEUTIC SUPPORT STAFF
Associates In Counseling And Child Guidance
08.1999 - 12.2009
- Worked with children (ages 3-21) diagnosed with mental health illness, including but not limited to: attention deficit, oppositional defiant, conduct disorders, as well as last three years specializing in disruptive behavior disorder, developmental delays, and autistic diagnosis
- Apply appropriate therapeutic techniques such as supportive, educational, confrontational, and crisis oriented interventions
- Active part of referral network for parents and their community resources
- Provide initial and ongoing assessment of client needs and communicates with treatment team in defining treatment goals; Assist in writing and implementation of behavioral plans for clients
- Role model for clients to help foster promotion of positive peer and sibling relationships
- Activity planner for agency, providing activities and social events to be attended by clients/families.
RESIDENTIAL TREATMENT MENTAL HEALTH WORKER
Human Services Center
11.2008 - 07.2009
- Supervise midnight shift; Responsible for supervision of residents as well as implementation of various components of Caritas clinical treatment program (Sanctuary Model)
- Assess, planning, implementing and evaluating treatment as well as group/individual therapy, treatment planning, and case management
- Attends weekly team meetings and provides input on residents strengths and needs.
- Improved resident engagement in therapeutic activities by adapting strategies to accommodate diverse needs and preferences
- Managed crisis situations calmly and professionally, implementing de-escalation techniques when necessary
- Supported residents'' transition back into community by connecting them with appropriate resources and services
Education
Charting The Life Course Ambassador
UMKC Institute For Human Development
09.2023
Community Work Incentive Coordinator
Virginia Commonwealth University
Richmond, VA10.2009
Bachelor of Science - Criminal Justice
Youngstown State University
Youngstown, OH06.1999
Skills
- Individual/ group counseling
- Mental health counseling
- Group therapy
- Crisis intervention
- Motivational Interviewing
- Cognitive Behavioral Therapy
- Case Management
- Meeting Facilitation
- Curriculum Development
- Multitasking abilities
- Collaborative Team Work
Affiliations
- Employee Coalition of Mercer County~ Secretary
Timeline
Manager of Employment Services
TEM Care Behavioral Health
11.2022 - Current
ADULT AUTISM WAIVER SUPPORTS COORDINATOR
Community Resources for Independence
10.2017 - 10.2022
TRAINER ADVOCATE/Job Coach Trainer
St. Michael's Harbour
07.2017 - Current
MULTISYSTEMIC THERAPIST (MST)
Family Services of NW PA
11.2013 - 07.2017
EMPLOYMENT SUCCESS ADVISOR
Virginia Commonwealth University, VCU
02.2013 - 07.2013
PSYCHIATRIC AIDE
Human Services Center
08.2009 - 12.2014
EMPLOYMENT COORDINATOR/COMMUNITY WORK INCENTIVE COORDINATOR
AHEDD
07.2009 - 02.2013
RESIDENTIAL TREATMENT MENTAL HEALTH WORKER
Human Services Center
11.2008 - 07.2009
THERAPEUTIC SUPPORT STAFF
Associates In Counseling And Child Guidance
08.1999 - 12.2009
Charting The Life Course Ambassador
UMKC Institute For Human Development
Community Work Incentive Coordinator
Virginia Commonwealth University
Bachelor of Science - Criminal Justice
Youngstown State University
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