Tracy Hooley
Hillsboro
Summary
Proven track record in operations management and team development, demonstrated at Cox Automotive with significant improvements in customer satisfaction and service quality. Excelled in cost control and creativity at Ahresty Wilmington, enhancing productivity and product performance. Achieved profitability and staff excellence at Sonics Drive In, showcasing leadership and innovation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Business Service Specialist II
Cox Automotive
06.2018 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
Inspector in Quality Assurance and Quality Control
Ahresty Wilmington
10.2014 - 06.2018
- Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
- Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
- Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
- Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
General Manager of Food Service
Sonics Drive In
07.2008 - 08.2014
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Education
Associate of Science - Accounting And Business Management
Southern State Community College
Hillsboro, OHSkills
- Operations Management
- Cost Control
- Creativity and Innovation
- Team Development
References
Heather Buescher 513-316-4036 124 Broadway St. South Midland, OH 45148 2 years
Dawn Fuchs 937-728-2272 957 Rombach Ave, Wilmington, OH 45177 2 years
Catina Wical 937-283-4510 341 Rose Ave, Sabina, OH 45169 2 years
Timeline
Business Service Specialist II
Cox Automotive
06.2018 - Current
Inspector in Quality Assurance and Quality Control
Ahresty Wilmington
10.2014 - 06.2018
General Manager of Food Service
Sonics Drive In
07.2008 - 08.2014
Associate of Science - Accounting And Business Management
Southern State Community College
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