Tracy Hope
Syracuse
Summary
Dynamic and detail-oriented professional with a clean driving record and strong documentation skills, honed at Crouse Irving Memorial Hospital. Proven ability to enhance patient care through effective communication and relationship management, while ensuring compliance with HIPAA standards. Committed to delivering exceptional service and fostering trust in diverse environments.
Overview
11
11
years of professional experience
Work History
Messenger
Crouse Irving Memorial Hospital
Syracuse, NY
06.2025 - 02.2026
- Delivered messages and documents promptly between departments, ensuring smooth communication flow.
- Assisted in maintaining inventory of supplies, tracking usage to support operational efficiency.
- Operated hospital transportation vehicles safely while adhering to all traffic regulations and protocols.
- Collaborated with team members to streamline delivery processes, enhancing overall service quality.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Handled receipt, storage, identification and delivery of products for clients.
CNA
Crouse Irving Memorial Hospital
Syracuse, NY
01.2021 - 02.2026
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness of patient rooms and equipment to uphold hygiene standards.
- Collaborated with healthcare team to develop personalized care plans for residents.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA, Float Pool
Gale Healthcare
Riverdale, GA
11.2018 - 09.2020
- Delivered compassionate patient care across multiple departments, ensuring comfort and safety.
- Assisted nursing staff with daily patient activities, promoting efficient workflows.
- Monitored vital signs and reported changes to healthcare team, enhancing patient outcomes.
- Collaborated with interdisciplinary teams to develop individualized care plans for diverse patients.
CNA
Central Park Nursing Home
Syracuse, NY
03.2016 - 06.2018
Child Caregiver
Hope Family Childcare
Syracuse, NY
03.2015 - 01.2016
- Developed and implemented engaging educational activities promoting cognitive development.
- Ensured safety and well-being of children through vigilant supervision and adherence to health protocols.
- Fostered positive relationships with children, encouraging social skills and emotional growth.
- Collaborated with parents to communicate children's progress and address any concerns effectively.
- Trained and mentored new staff in child care practices and operational procedures.
- Conducted assessments of children's developmental milestones, adjusting activities to meet individual needs.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Documented children's growth and development.
- Logged information regarding naps, feedings, and any medications administered.
Education
High School Diploma - General Studies
Nottingham High School
Syracuse, NY06.1995
Skills
- Clean driving record
- Documentation skills
- Route planning
- Relationship management
- Proficient in software
- Documentation expertise
- Working independently
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- HIPAA compliance
- Verbal and written communication
Timeline
Messenger
Crouse Irving Memorial Hospital
06.2025 - 02.2026
CNA
Crouse Irving Memorial Hospital
01.2021 - 02.2026
CNA, Float Pool
Gale Healthcare
11.2018 - 09.2020
CNA
Central Park Nursing Home
03.2016 - 06.2018
Child Caregiver
Hope Family Childcare
03.2015 - 01.2016
High School Diploma - General Studies
Nottingham High School