Tracy Hopper-Dunaway
Paris,TN
Summary
Talented branch manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with several years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
Overview
39
39
years of professional experience
Work History
Bank Branch Manager
Security Bank and Trust
Buchanan, Tennessee
11.2017 - 04.2026
- Helped coordinate branch activities to meet compliance and regulatory standards.
- Supported daily branch operations to keep workflow smooth.
- Assisted staff with customer service needs to maintain quality support.
- Built relationships with local businesses to strengthen banking partnerships.
Cashier
Walmart
Paris, TN
07.2016 - 11.2017
- Processed customer transactions efficiently at busy checkout stations.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Warehouse Worker
Ideal Industries Incorporation
Sycamore, Illinois
03.1987 - 06.1999
- Operated forklifts to transport materials safely throughout the warehouse.
- Coordinated shipments by preparing and labeling packages for distribution.
- Utilized warehouse management systems to track incoming and outgoing products.
- Ensured cleanliness and organization of the work area to promote safety standards.
- Used pallet jacks to move items to and from warehouse locations.
Education
Some College (No Degree) - Banking and Finance
Paris TCAT
Paris, TNAssociate of Applied Science - Marketing Management / computer programs
Kishwaukee College
Malta, ILSkills
- Branch operations
- Compliance management
- Financial product knowledge
- Risk assessment
- Teller auditing
- Customer service management
- Cross-selling strategies
- Employee training
- Problem solving
- Effective communication
- Conflict resolution
- Adaptability to change
- Product training
- Approachable
Timeline
Bank Branch Manager
Security Bank and Trust
11.2017 - 04.2026
Cashier
Walmart
07.2016 - 11.2017
Warehouse Worker
Ideal Industries Incorporation
03.1987 - 06.1999
Some College (No Degree) - Banking and Finance
Paris TCAT
Associate of Applied Science - Marketing Management / computer programs
Kishwaukee College