Tracy Hornkohl
Clanton,Alabama
Summary
I am looking for a job in banking. I previously worked at a credit union and loved the interaction with the public. I feel I provide great communication skills to help the customer and community. I am a quick learner and feel my past experience is a plus.
Overview
38
38
years of professional experience
Work History
Special Education Paraprofessional
Thompson Intermediate School
08.2015 - Current
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Alerted instructor to student behavior or issues requiring intervention.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Oversaw class of students in absence of instructor.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Collaborated with teachers and specialists to assess student progress.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Special Education Paraprofessional
Thompson High School
08.2013 - 05.2015
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Alerted instructor to student behavior or issues requiring intervention.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Oversaw class of students in absence of instructor.
- Offered student support through special accommodations, extra assistance, and assessments.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teacher in development of individual learning strategies.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Promoted good study habits and student independence to improve quality of student outcomes.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Provided individualized reading, writing and math instruction to support student development.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
Senior Claims Analyst
Blue Cross and Blue Shield
11.1990 - 04.2012
- Maintained strict confidentiality with all personal data as per company guidelines.
- Interacted with working peers and managers, which helped cultivate positive working relationships.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Documented information gathered by phone call or mail and uploaded data to company database for efficient processing using Excel, Microsoft Word.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Researched claims and incident information to deliver solutions and resolve problems.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Examined claims forms and other records to determine insurance coverage.
- Conducted numerous meetings to advise of issues and a suggest a resolution.
- Strong communication skills.
- Multi-tasking.
Bank Teller
Americas First Credit Union
08.1987 - 01.1992
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Sold and cross-sold bank products to new and existing customers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Removed mutilated currency from circulation.
- Turned in excess cash to maintain drawer security.
- Counted and packaged currency and coins.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted customers with compromised debit cards and issued new credentials.
- Front line and drive thru teller.
- Worked closely with safety deposit box transactions.
- Trained as a new accounts receptionist.
Education
High School Diploma -
McAdory High School
McCalla, AL05-1986
Skills
- Autism and spectrum disorders
- Social and group settings
- Special needs
- IEP compliance
- Instructional support
- IEP goals
- Safety protocol adherence
- Heavy lifting
- Sensory processing support
- Mobility assistance
- Great communication skills
- Team player
- Great interaction with the public
- Fast learner
- Decision-making
- Classroom organization
- Student supervision
- Life skills development
- Social development support
- Autism support
- Small group support
- Crisis intervention
- Feeding assistance
- Verbal and written communication
- Skills strategies
- Parental interaction
- Proficient with [computer, calculator and communication skills]
- Experienced with [computer and calculator]
Timeline
Special Education Paraprofessional
Thompson Intermediate School
08.2015 - Current
Special Education Paraprofessional
Thompson High School
08.2013 - 05.2015
Senior Claims Analyst
Blue Cross and Blue Shield
11.1990 - 04.2012
Bank Teller
Americas First Credit Union
08.1987 - 01.1992
High School Diploma -
McAdory High School
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