Tracy Horton

Risk Manager

AHC Lewis County

Hohenwald, TN

10.2006 - Current

Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
Produced and filed reports every week to inform senior management of current activities and progress with investigations.
Read and understood financial documentation.
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
Evaluated quality problems and performed wound care to identify and resolve issues.
Liaised with management to organize and perform quality standard training for new and existing staff.
Developed standard operating procedures and document workflows for current and future process steps.
Supervised and led employees to high performance levels in cross-functional matrix management structure.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Investigated and resolved customer complaints to foster satisfaction.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Observed and reported patient condition, progress and medication side effects to accurately document updates.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Helped patients achieve higher standards of living through effective ADL coaching and assistance.
Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
Mitigated hazard potential from patients with communicable diseases.
Minimized hospital stays with recovery-centered approaches, reducing in-patient stay length 80% on average.
Created individualized care plans for patients and worked with medical professionals to come up with treatment and discharge options.
Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
Partnered with healthcare teams to address care plan management, including development and implementation.
Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Participated in development of guidelines for Senior care.
Provided post-surgery treatment and care for patients with ostomies.
Treated over 100 patients per year with wounds caused by medical treatments, diseases and injuries.
Implemented plans to prevent pressure ulcers and other wound developments.
Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Provided personalized, friendly and knowledgeable Senior services to drive customer satisfaction, increase new account production and attain each monthly target.
Managed company operations, including staff hiring, training, development, scheduling and supervision.
Collaborated with other leaders and executives to direct workflow and support operations.
Developed and facilitated all new-hire orientations.
Audited workplace, employee and management policies and procedures.
Created qualification guidelines and requirements for individual positions, including systematic rating process to identify and measure appropriate candidates against established criteria.
Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
Maintained current understanding of state and federal policies such as EEO and ADA.
Performed urinalysis testing to discourage illegal drugs use in company.
Collaborated with management to build and implement effective, modern employment policies.
Collaborated with administrator to determine department's short and long-term hiring needs.
Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.

Summary

Overview

Work History

Risk Manager

Education

High School Diploma -

Associate of Applied Science - Licensed Vocational Nurse

Skills

Timeline

Risk Manager

High School Diploma -

Associate of Applied Science - Licensed Vocational Nurse

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