Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Pet Sitter / Owner
Awesome Pawz Pet Care
Richmond, TX
11.2012 - 09.2025
Provided attentive care for average of 20 pets, per day, ensuring safety and comfort during visits.
Managed scheduling of pet sitting appointments to optimize service delivery efficiency.
Communicated professionally with pet owners via phone, email, and text.
Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
Developed personalized pet care routines based on individual animal needs and preferences.
IT Manager
Baylor Scott & White Medical Center
Dallas, TX
03.2008 - 11.2009
Led IT infrastructure projects to enhance system performance and reliability.
Developed and implemented strategic technology initiatives aligning with organizational goals.
Managed vendor relationships, negotiating contracts for software and hardware procurement.
Streamlined IT processes, improving operational efficiency and reducing downtime across departments.
Oversaw system upgrades and migrations to ensure seamless transitions with minimal disruption.
Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
Mgr., Infrastructure Hosting & Server Support
ClubCorp USA Inc.
Dallas, TX
09.2002 - 03.2007
Spearheaded change management efforts, facilitating smooth transitions during organizational restructuring.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Controlled costs to keep business operating within budget.
Achieved departmental goals by developing and executing strategic plans and performance metrics; maintaining 99 percent uptime.