Summary
Overview
Work History
Education
Skills
References
Timeline
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Tracy Houdek

Union Grove,WI

Summary

Highly qualified, adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

27
27
years of professional experience

Work History

Supervisor

Ascension Medical Group
Brookfield, WI
07.2022 - 02.2024
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Maintained accurate records for tracking progress and performance of team members.
  • Ensured compliance with all applicable laws, regulations, and standards.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
  • Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
  • Managed budgets associated with projects or initiatives within the department.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.
  • Addressed customer concerns with suitable solutions.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

Medical Assistant

Ascension Medical Group
Racine, WI
01.2006 - 07.2022
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Cashier Supervisor

Kmart, Sears Holding
Racine, WI
06.1997 - 09.2007
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
  • Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
  • Implemented strategies for reducing shrinkage due to theft, fraud, or error.
  • Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
  • Ensured compliance with federal, state, local laws related to cash management practices.
  • Performed daily bank deposits accurately and within company guidelines.

Education

High School Diploma -

Horlick High School
Racine, WI
05-2000

Bachelor of Science - Business Administration And Management

SNHU
Manchester, NH

Associate of Science - Nursing

Gateway Technical College
Kenosha, WI

Skills

  • Workflow Optimization
  • Business and Operations Management
  • Employee Motivation
  • Business Administration
  • Budgeting and forecasting
  • Customer Service
  • Budget Planning
  • Organizational Skills
  • Data Entry
  • Microsoft Office
  • Customer service excellence
  • Excellent Communication
  • Adaptability and Flexibility
  • Problem-Solving
  • Self Motivation
  • Teamwork and Collaboration
  • Professionalism
  • Quality Control

References

References available upon request.

Timeline

Supervisor

Ascension Medical Group
07.2022 - 02.2024

Medical Assistant

Ascension Medical Group
01.2006 - 07.2022

Cashier Supervisor

Kmart, Sears Holding
06.1997 - 09.2007

High School Diploma -

Horlick High School

Bachelor of Science - Business Administration And Management

SNHU

Associate of Science - Nursing

Gateway Technical College

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Tracy Houdek