Tracy House Jessop, Ph.D.
Glendale,AZ
Summary
- Dedicated Educator and Operations Manager with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business and day-to-day activities and 3 years building and delivering instructional plans.
- Passionate instructor and communicator with expertise in breaking down complex ideas using innovative, varied frameworks and methodologies, to create and present content for 40 plus lessons, 25 trainings, and 3 courses, resulting in increased learner engagement by at least 25%.
- Results-driven and resilient in developing teams while improving processes, critical thinking, and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Adjunct Faculty, Psychology
Grand Canyon University
Phoenix, AZ
08.2023 - Current
- Advised students in academic matters to improve successful course completion.
- Designed and distributed feedback forms to continually improve teaching skills and develop stronger connection with students.
- Demonstrated superb organization skills in classroom and with student records with specific attention to school policies for documentation.
- Appraised student understanding by applying varied modalities to course content and gauging comprehension and retention.
Data Driven Sales Enablement Operations Manager
Baker Communications, Inc
01.2023 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed systems and procedures to improve operational quality and team efficiency.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Training Project Coordinator
Noom, Inc
New York, NY
12.2019 - 08.2022
- Facilitated projects as project lead, using agile and waterfall methodologies, to prioritize and problem solve tasks connected to concurrent, iterative, or linear projects, resulting in protocol improvements, efficiency gains, and course success rates by at least 25%.
- Proposed and designed projects using data to identify skill gaps, write objectives, sequence courses, and evaluate effectiveness of learning experiences, to support departmental needs and workforce development.
- Spearheaded cross-functional collaboration using training and development best practices and new technologies to create and deliver engaging, interactive, online and in person learning experiences as evidenced by 25 protocol and skill training programs and 1 supplemental instruction course.
Essay Review Tutor
Paper
Montreal, Quebec
10.2021 - 01.2023
- Provided constructive feedback and suggestions at global and specific skill levels for student essays/assignments.
- Conducted pedagogical assessments, and provided feedback to teachers and students, managing 10-15 elementary, high school, and college students' writing per day/shift.
- Acted as language and writing subject matter expert by tutoring and guiding students toward higher-level writing based on their current understanding.
Supplemental Instructor, USOP
Capella University
Minneapolis, MN
02.2019 - 04.2021
- Developed new instructional materials to supplement existing curriculum resulting in increased course completion rates by 5%.
- Employed empathy, active listening, and advanced communication skills to foster strong relationships across, and within, teams and classrooms during 7 semesters.
- Expertly communicated, to stakeholders and learners, complex scientific, educational, and data analysis results in understandable language resulting in successful delivery of 3 staff meetings, 3 classes and 3 doctoral conferences.
- Maintained reports of learner participation and presented to appropriate stakeholders, resulting in increased course success rates by at least 25%.
Assistant Director of Rehabilitation
Rose Lane Nursing and Rehabilitation Center
Massillon, OH
07.2014 - 09.2018
- Assisted senior leadership in managing all aspects of operations for 2 facilities, and 15+ member team.
- Coordinated and collaborated with management and fellow supervisors to organize operations, achieve demanding schedule targets, and increase productivity.
Education
Ph.D. - Psychology
Capella University
MN04.2021
Master of Science - Educational Psychology
Capella University
MN06.2013
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ07.2011
Skills
- Microsoft Office Programs, Excel, Google Suite, Adobe
- Zoom, WebEx, LMSs
- Qualitative, Quantitative Research & Analysis
- Education Technologies
- Program Evaluation
- Project Management
- Virtual Training & Meetings
- Content Development
- Report Writing
- Individualized Instruction
- In-Class Lectures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Adjunct Faculty, Psychology
Grand Canyon University
08.2023 - Current
Data Driven Sales Enablement Operations Manager
Baker Communications, Inc
01.2023 - Current
Essay Review Tutor
Paper
10.2021 - 01.2023
Training Project Coordinator
Noom, Inc
12.2019 - 08.2022
Supplemental Instructor, USOP
Capella University
02.2019 - 04.2021
Assistant Director of Rehabilitation
Rose Lane Nursing and Rehabilitation Center
07.2014 - 09.2018
Ph.D. - Psychology
Capella University
Master of Science - Educational Psychology
Capella University
Bachelor of Science - Psychology
University of Phoenix
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