Tracy Hovey
San Diego
Summary
Expert in managing restaurant operations with a focus on quality assurance and compliance with health regulations. Demonstrated ability in staff development and inventory management, enhancing operational efficiency and customer satisfaction in high-pressure settings.
Overview
42
42
years of professional experience
1
1
Certification
Work History
General Manager/Server
A Bunz Burger joint
San Diego, California
08.2007 - 08.2025
- Oversaw daily operations to ensure seamless restaurant functionality.
- Managed staff scheduling and training, boosting team performance and operational efficiency.
- Guided management and supervisory staff to enhance operational effectiveness.
- Ensured compliance with health and safety regulations regarding food handling practices.
- Collaborated with suppliers for quality ingredient procurement to optimize inventory management.
- Resolved customer complaints while upholding service standards and improving satisfaction.
- Delivered exceptional customer service, ensuring timely order processing.
- Administered employee discipline through formal procedures, maintaining workplace standards.
Server
A BUnz Burger Joint
San Diego, California
08.2007 - 08.2025
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Oversaw dining room operations to improve guest experience and service quality.
- Developed extensive menu knowledge for effective customer recommendations.
- Processed orders accurately using point-of-sale systems for quick service.
- Managed cash register transactions accurately, minimizing errors.
- Maintained cleanliness in dining area while adhering to health regulations.
Admin Assistant/Billing Specialist
National Health Lab Svs/Labcorp
San Diego, California
01.1984 - 05.1999
- Processed patient billing information accurately and efficiently.
- Managed insurance claims and resolved discrepancies promptly.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls and inquiries, ensuring professional and accurate communication.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Managed database systems containing customer contact information.
- Organized and maintained laboratory records and documentation efficiently.
Education
High School Diploma -
Serra High School
San Diego, CA06-1979
Some College (No Degree) - General Studies
Palomar Community College
San DiegoSkills
- Staff training and development
- Inventory management
- Quality assurance
- Customer service
- Health compliance
- Restaurant operations
Certification
Manager Food Handlers card
Timeline
General Manager/Server
A Bunz Burger joint
08.2007 - 08.2025
Server
A BUnz Burger Joint
08.2007 - 08.2025
Admin Assistant/Billing Specialist
National Health Lab Svs/Labcorp
01.1984 - 05.1999
High School Diploma -
Serra High School
Some College (No Degree) - General Studies
Palomar Community College