Results-driven financial and administrative professional with extensive experience in managing accounting, payroll, customer relations, and office operations. Proficient in utilizing QuickBooks software for financial management and adept at ensuring compliance with company policies and regulatory requirements. Seeking a challenging role where I can leverage my skills to contribute to organizational growth and success.
Overview
14
14
years of professional experience
Work History
Bookkeeper / Office Manager
Integrity Landscaping Solutions
05.2019 - Current
Manage accounts payable, accounts receivable, collections, and payroll processes for all employees utilizing QuickBooks Enterprise software
Reconcile company bank accounts and credit cards, investigating, and resolving discrepancies to keep accounts accurate.
Correspond with customers and vendors regarding account inquiries, invoices, and payments, ensuring timely resolution of issues and maintaining positive relationships
Prepare and review financial agreements and contracts, ensuring accuracy and compliance with company policies and regulatory requirements
Generate and distribute monthly statements to clients, facilitating transparency and clarity in financial transactions
Provide weekly updates on customer accounts to the President, enabling informed decision-making and strategic planning
Compile and analyze departmental activity and pending projects on a daily basis, offering insights to improve efficiency and productivity
Facilitate new hire onboarding processes, including orientation sessions, paperwork completion, and training coordination, ensuring seamless integration into the team
Spearhead employee and customer appreciation programs to foster a positive work environment and enhance client satisfaction and loyalty.
Student Accounts Representative / Collections
Virginia Union University
01.2017 - 01.2019
Interpret policies and procedures to ensure accurate posting of charges on accounts, maintaining compliance with organizational standards
Collaborate with cross-functional teams to ensure refund batches are processed correctly, facilitating timely and accurate refunds for customers
Prepare financial agreements, ensuring clarity and compliance with company policies
Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) in contacting students/parents regarding delinquent accounts, adhering to ethical and legal standards
Process monthly statements and invoice third-party payees, ensuring accuracy of financial records for 1100+/- student accounts
Collaborate with other departments to develop more efficient and effective strategies, contributing to process improvements and organizational success
Generate daily reports of departmental activity and pending projects, ensuring transparency and accountability
Bookkeeper / Administrative Assistant
BCLS
01.2010 - 01.2012
Handled accounts payable, accounts receivable, collections, and payroll functions, ensuring accuracy and timeliness in financial transactions
Corresponded with vendors and customers regarding account inquiries, invoices, and payments, maintaining positive relationships and addressing concerns promptly
Ensured timely completion of all new hire paperwork, facilitating smooth onboarding processes for new employees
Administered employee benefits, including enrollment, changes, and terminations, ensuring compliance with company policies and regulatory requirements
Cultivated an atmosphere where customer service was of utmost importance, fostering a positive and supportive work environment
Provided support during audits by supplying requested documentation promptly and accurately.
Skills
Proficiency in QuickBooks for accounting and payroll management
Strong communication and interpersonal skills
Attention to detail and accuracy in financial transactions
Ability to prioritize tasks and meet deadlines effectively
Timeline
Bookkeeper / Office Manager
Integrity Landscaping Solutions
05.2019 - Current
Student Accounts Representative / Collections
Virginia Union University
01.2017 - 01.2019
Bookkeeper / Administrative Assistant
BCLS
01.2010 - 01.2012
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