Summary
Overview
Work History
Skills
Timeline
Generic

TRACY HOWARD

Mechanicsville,VA

Summary

Results-driven financial and administrative professional with extensive experience in managing accounting, payroll, customer relations, and office operations. Proficient in utilizing QuickBooks software for financial management and adept at ensuring compliance with company policies and regulatory requirements. Seeking a challenging role where I can leverage my skills to contribute to organizational growth and success.

Overview

14
14
years of professional experience

Work History

Bookkeeper / Office Manager

Integrity Landscaping Solutions
05.2019 - Current
  • Manage accounts payable, accounts receivable, collections, and payroll processes for all employees utilizing QuickBooks Enterprise software
  • Reconcile company bank accounts and credit cards, investigating, and resolving discrepancies to keep accounts accurate.
  • Correspond with customers and vendors regarding account inquiries, invoices, and payments, ensuring timely resolution of issues and maintaining positive relationships
  • Prepare and review financial agreements and contracts, ensuring accuracy and compliance with company policies and regulatory requirements
  • Generate and distribute monthly statements to clients, facilitating transparency and clarity in financial transactions
  • Provide weekly updates on customer accounts to the President, enabling informed decision-making and strategic planning
  • Compile and analyze departmental activity and pending projects on a daily basis, offering insights to improve efficiency and productivity
  • Facilitate new hire onboarding processes, including orientation sessions, paperwork completion, and training coordination, ensuring seamless integration into the team
  • Spearhead employee and customer appreciation programs to foster a positive work environment and enhance client satisfaction and loyalty.

Student Accounts Representative / Collections

Virginia Union University
01.2017 - 01.2019
  • Interpret policies and procedures to ensure accurate posting of charges on accounts, maintaining compliance with organizational standards
  • Collaborate with cross-functional teams to ensure refund batches are processed correctly, facilitating timely and accurate refunds for customers
  • Prepare financial agreements, ensuring clarity and compliance with company policies
  • Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) in contacting students/parents regarding delinquent accounts, adhering to ethical and legal standards
  • Process monthly statements and invoice third-party payees, ensuring accuracy of financial records for 1100+/- student accounts
  • Collaborate with other departments to develop more efficient and effective strategies, contributing to process improvements and organizational success
  • Generate daily reports of departmental activity and pending projects, ensuring transparency and accountability

Bookkeeper / Administrative Assistant

BCLS
01.2010 - 01.2012
  • Handled accounts payable, accounts receivable, collections, and payroll functions, ensuring accuracy and timeliness in financial transactions
  • Corresponded with vendors and customers regarding account inquiries, invoices, and payments, maintaining positive relationships and addressing concerns promptly
  • Ensured timely completion of all new hire paperwork, facilitating smooth onboarding processes for new employees
  • Administered employee benefits, including enrollment, changes, and terminations, ensuring compliance with company policies and regulatory requirements
  • Cultivated an atmosphere where customer service was of utmost importance, fostering a positive and supportive work environment
  • Provided support during audits by supplying requested documentation promptly and accurately.

Skills

  • Proficiency in QuickBooks for accounting and payroll management
  • Strong communication and interpersonal skills
  • Attention to detail and accuracy in financial transactions
  • Ability to prioritize tasks and meet deadlines effectively

Timeline

Bookkeeper / Office Manager

Integrity Landscaping Solutions
05.2019 - Current

Student Accounts Representative / Collections

Virginia Union University
01.2017 - 01.2019

Bookkeeper / Administrative Assistant

BCLS
01.2010 - 01.2012
TRACY HOWARD