Tracy Howard
Fernwood,ID
Summary
Proven track record of enhancing customer satisfaction and streamlining inventory processes during tenure at A.C. Grocery. Demonstrates exceptional organizational skills and physical stamina, adept at heavy lifting and maintaining a clean environment. Excelled in roles requiring reliability and punctuality, significantly improving store efficiency and client retention. Enthusiastic costumer service willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
22
22
years of professional experience
Work History
Grocery Stocker
A.C. Grocerie
02.2018 - 02.2019
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
Convenience Store Clerk
Black Bear Store
03.2017 - 10.2018
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
- Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and [Type] products.
Bank Teller
Wells Fargo
05.2010 - 02.2015
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Cosmetologist
Self-employeed
03.1997 - 10.2004
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Cosmetology - Cosmetology
Phangans School of Beauty
Tigard, OR06.1999
Skills
- Heavy Lifting
- Cleaning and sanitizing
- Workplace Safety
- Physical Stamina
- Shelf Organization
- Pallet Jack Operation
- Pallet Jack Operations
- Reliability and punctuality
- Product Rotation
- Customer Service
- Active Listening
- Critical Thinking
Timeline
Grocery Stocker
A.C. Grocerie
02.2018 - 02.2019
Convenience Store Clerk
Black Bear Store
03.2017 - 10.2018
Bank Teller
Wells Fargo
05.2010 - 02.2015
Cosmetologist
Self-employeed
03.1997 - 10.2004
Cosmetology - Cosmetology
Phangans School of Beauty
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