Tracy Howard

Provided exceptional customer services through 30-40 phone calls, 50-60 emails daily, requests for quotes that came in through the website or through phone calls.

• Converting quotes into invoice, applied all payments
• Deposited all payment checks that came in the mail
• Processed all credit card charges
• Maintained monthly deposits so owner could pay the sales taxes.
• Created, maintained filing systems for paper and electronic document.
• Developed and maintained successful relationships with customers throughout event.
• Helped the set up crew in anyway needed, going on set up jobs if needed and gave them the weekly orders so the correct equipment is loaded for each individual job.
• Opened and closed the location each day.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Created, maintained and updated filing systems for paper and electronic documents.

• Prepared all letters that need to go out for clients
• Review and prepare Commissioner of Account files.
• Managed 10-15 faxed each day.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personal records.
• Maintained computer and physical filing system.

• Managed accounts payables, keying them into Quickbooks and printing checks for each invoices payment.
• Managed mail, and sorted for each team member that it was for.
• Managed payroll for 20-25 employees.
• Answered phones if needed.
• Managed customers if needed and put them in contact with sale person that would help them.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personal records.

• Maintained weekly payroll information by calculating, collecting and entering data for five companies with approximately 180-200 employees.
• Verified timekeeping records and handled any discrepancy with employees.
• Processed new hire paperwork and documents.
• Issued paychecks on designated pay dates to avoid employee dissatisfaction.
• Maintain employee privacy and protected payroll operations by keeping all information confidential.
• Managed garnishments, levies and child support in accordance with legal requirements, ensuring proper withholding from employee wages.
• Assisted with Accounts Payables
• Assisted with payables for five companies,.
• Verified that invoice are approved for payment with each specific Project Manager for each job, and entered the invoices into system for payment.