Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Horton

Harrison,AR

Summary

Dynamic Revenue Quality Sr. Analyst with a proven track record at FedEx, excelling in data analysis and client relationship management. Enhanced operational efficiency through the development of key performance indicators, leading to a significant reduction in invoice discrepancies. Adept at mentoring teams and fostering collaboration to drive performance improvements.

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Being proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Moving forward, making sure those hiccups aren't reccuring.

Overview

22
22
years of professional experience

Work History

Revenue Quality Sr. Analyst

FedEx Freight
01.2022 - Current
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness. Working in the queues on a daily basis.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Performed audits of our vendor to protect work and potential investors from incorrect rates & causing too many disputes or claims.
  • Analyze data to identify root causes of problems in queues to prevent invoices being held up or causing disputes in payments
  • work Costco, Capload/CCD disputes and/or invoice claims. Reducing invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.

Revenue Quality Sr. Analyst

FedEx
08.2020 - 12.2021
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Identified patterns and trends in large data sets and provided actionable insights. Worked on finding the margins on specific customers
  • Began to work on the Capacity ~ Capload shipments on a daily basis. Worked these pros out of a queue with another co-worker.
  • I was in the first round of hires for the Revenue Quality Sr. Analysts.

Sr. Account Executive

FedEx
01.2005 - 08.2016
  • Utilized SalesForce tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
  • Conducted regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes.
  • Cold called prospects to explain partnership benefits, representing company values.
  • Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
  • Implemented sales strategies that consistently exceeded quarterly revenue targets.
  • Negotiated prices, terms of sales and service agreements.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Served customers with knowledgeable, friendly support at every stage of gaining & maintaining their business.
  • Stayed current on company offerings and industry trends.

International Customer Service

FedEx
06.2003 - 08.2005
  • Assisted in the development of new policies and procedures to optimize international customer service operations.
  • Trained new hires on company policies, procedures, and tools for effective international customer service.
  • Received positive customer feedback for friendly service, attentiveness to needs, and expertise in answering questions related to shipping & receiving Less Than Container Loads.
  • Provided outstanding customer service by resolving inquiries through phone calls, email correspondence, and chat platforms.
  • Collaborated in team-based environment to maximize customer satisfaction with services.
  • Developed comprehensive knowledge of products and services to better assist customers.


Pricing Analyst

FedEx
11.2002 - 06.2003
  • Coordinated closely with sales teams to resolve pricing discrepancies in invoices while adhering to company guidelines.
  • Worked Queues while answering small customer service calls. typically all of these calls were regarding contractual agreements.


Education

Associate of Arts - Business

North Arkansas College
Harrison, AR

Skills

  • Client Relationship Management
  • Client Retention Strategies
  • Data analysis
  • Performance monitoring
  • Report preparation
  • Multiple priorities management
  • Team collaboration and leadership
  • Account reconciliation
  • Audit support
  • Verbal and written communication
  • Time management

Timeline

Revenue Quality Sr. Analyst

FedEx Freight
01.2022 - Current

Revenue Quality Sr. Analyst

FedEx
08.2020 - 12.2021

Sr. Account Executive

FedEx
01.2005 - 08.2016

International Customer Service

FedEx
06.2003 - 08.2005

Pricing Analyst

FedEx
11.2002 - 06.2003

Associate of Arts - Business

North Arkansas College

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Tracy Horton