Tracy Humeston
Lombard,IL
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior leaders.
Overview
8
8
years of professional experience
Work History
Stretch Assignment-DLPM
HomeGoods
07.2023 - 10.2023
- Partners with district manager and store management teams to identify shrink and safety opportunities and develop strategies for reduction
- Trains, coaches and develops loss prevention team
- Works collaboratively with district manager to decrease shrink and boost loss awareness
- Builds strong partnerships with store teams to foster understanding and implementation of loss prevention awareness programs
Assistant Store Manager of Operations
HomeGoods
11.2021 - Current
- Manages workload and task demand between company guidelines and staff abilities.
- Trains and guides team members to maintain high productivity and performance metrics.
- Interviews, hires and trains new employees, aimed at building high-functioning teams focused on stock management, visual merchandising and general store operations.
- Supervises and evaluates staff to help improve skills, achieve daily objectives, and attain advancement.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
Organized Retail Crime Investigator
TJX Companies
11.2018 - 11.2021
- Initiated and conducted investigations for individuals associated with ORC groups
- Took a proactive approach to resolving external losses within all assigned stores through training and awareness
- Organized and executed undercover surveillance operations
- Boosted productivity by training and guiding 4 newly hired Investigators
- Worked with store management and field LP to identify ORC opportunities and build action plans to eliminate those opportunities within the market
- Established and maintained positive working relationships with law enforcement agencies to support fraud investigations.
Loss Prevention Detective
TJ Maxx
12.2015 - 11.2018
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Investigated and apprehended shoplifters causing losses to the company
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Completed company accelerated development program
Education
Bachelor of Arts - Criminal Justice
Lewis University
Romeoville, IL06.2015
Skills
- Goals and Performance
- Coaching and Mentoring
- Leadership
- Store Operations
- Training
- Customer experience
Timeline
Stretch Assignment-DLPM
HomeGoods
07.2023 - 10.2023
Assistant Store Manager of Operations
HomeGoods
11.2021 - Current
Organized Retail Crime Investigator
TJX Companies
11.2018 - 11.2021
Loss Prevention Detective
TJ Maxx
12.2015 - 11.2018
Bachelor of Arts - Criminal Justice
Lewis University
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