Tracy Hunter

• April 2021 to present-Layoff
• Secure Technicians
• Schedule repairs for hot tubs
• Process invoices
• Parts orders and payments
• Facilitated communication between different departments in order to resolve issues quickly.
• Maintained records of customer needs and preferences.

• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled and confirmed appointments.
• Greeted visitors and provided them with assistance.
• Updated and recorded customer or client information to maintain accounts.
• Performed data entry tasks into various computer systems accurately and promptly.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Processed payments and updated accounts to reflect balance changes.

• Explain healthcare coverage to members

• Operated multiline phone system

• Adjusted claims

• Took health plan payments

• Researched complaints and provided solutions.

• Operated Epic, CSI and Amysis computer programs

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Scheduling appointments

• Process intake paperwork

• Operate a multi-line phone system

• Knowledge of basic office equipment

• Proficient in Microsoft Office

• Worked front office to greet patients

• Responsible for all filing for all therapists

• Responsible for updating all patient charts

• Working with special needs children in the elementary grade levels

• Lesson preparations, test study guides and extra help worksheets

• Ability to work and communicate with children of different needs and backgrounds

• Assisted teachers with daily lesson plans using Microsoft office applications and programs

• Maintained web-based programs for educational purposes

Provided guidance to students in the classroom setting.

• Helped implement behavior management strategies for individual students.
• Supervised small groups of students during instruction time.

• Performed receptionist activities and administrative duties

• Operated a multi-line phone system up to 10 lines

• Managed computer data base of files with Microsoft applications

• Prepared ordering schedules for all office staff

• Maintained records of all incidents reported in the workplace

• Office supply order management and inventory control

• Compliance of all standard operating procedures of company

• Proficient in Microsoft applications

• Proficient in QuickBooks

• Reviewed purchase orders and invoices for accuracy.

• Data entry of test scores

• Maintained current information for students and test centers

• Customer service including mailings to all students

• Assisted with filing documents and maintaining records.