Hi, I’m
Tracy Hurd
Fort Myers,FL
Summary
At Tri Health Cosmic Center, I excelled as a Front Office Specialist, leveraging my exceptional communication and multitasking abilities to enhance patient satisfaction and streamline operations. My proactive approach led to significant improvements in office efficiency and patient care, demonstrating my commitment to excellence and compassionate service.
Overview
7
years of professional experience
Work History
Tri Health Cosmic Center
Front Office Specialist
10.2015 - 08.2022
Job overview
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Determined amounts due and accepted payments.
- Proactively identified areas for improvement in office policies or procedures, suggesting solutions that led to enhanced performance outcomes.
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
- Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Optimized resource utilization by managing inventory levels, ordering supplies, and minimizing waste within the front office environment.
- Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
- Provided forms to fill out or update and added latest information computer system.
- Improved overall efficiency by periodically reviewing processes and recommending changes to streamline operations when needed.
- Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
- Greeted, registered, and checked in patients.
- Scheduled appointments, sent reminders and updated master calendar.
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
- Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Reviewed and updated customer information in database for accuracy.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Fairfield High School Fairfield, OH
High School Diploma
Skills
- Patient care
- Customer service expertise
- Exceptional communication
- File organization
- Reception duties
- Insurance verification
- Appointment scheduling
- Patient relations
- Document management
- Multitasking Abilities
- Organizational skills
- Medical terminology
- Insurance collaboration
- Healthcare terminology
- Listening skills
- Cash handling
- Administrative skills
- Scheduling appointments
- Data entry
- Billing and invoicing
- Mail handling
Timeline
Front Office Specialist
Tri Health Cosmic Center
10.2015 - 08.2022
Fairfield High School
High School Diploma
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