Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracy Inouye

Las Vegas,NV

Summary

ConscientiousManager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits.

Overview

50
50
years of professional experience
1
1
Certification

Work History

Operations Manager

CVS Health
09.2017 - Current
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Responded to and resolved customer questions and concerns.
  • Conducted successful cash audits at the end of each shift.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained regular and consistent attendance and punctuality.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Regularly reviewed invoices and double-checked orders.
  • Kept work areas clean, safe and organized.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Restocked products and rotated items according to standard procedures.
  • Operated electric pallet jacks, manual pallet jacks, and hand truck equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.

Assistant Manager

S. Tokunaga Store
12.2013 - 08.2017
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Participated in physical inventory counts every time period.
  • Recommended alternative items if product was out of stock.
  • Demonstrated use and care of merchandise.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Operated a cash register for cash, check and credit card transactions.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Welcomed customers into the store and helped them locate items.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Communicated clear expectations and goals to each team member.
  • Worked with the management team to implement the proper division of responsibilities.

Shift Supervisor

CVS/Pharmacy dba Longs Drugs
07.2008 - 10.2014
  • Counted cash drawers and made bank deposits.
  • Managed sales associates, (20)
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Generated repeat business through exceptional customer service.
  • Answered questions regarding merchandise.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Trained new sales associates.
  • Operated a cash register for cash, check and credit card transactions.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Identified potential shoplifters and take appropriate measures.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Worked with the store manager to implement the proper division of responsibilities.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.

Painter

Inouye & Son
03.1975 - 07.1991
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Repaired wall holes and scrapes.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
  • Taped off areas to prevent overspray and other accidents.
  • Patched cracks, holes and other imperfections in walls and other surfaces.
  • Corrected surface imperfections by filling cracks, holes, and joints.
  • Used airless sprayers, rollers, brushes and other painting tools to accomplish job tasks.
  • Prepared surfaces for painting or staining by removing old paint and applying primers.

Education

High School Diploma -

Waiakea High School
Hilo, HI 96720
1991

Skills

Excellent customer service skills

Detail-Oriented

Product Stocking

Exceptional time management skills

Shipping and receiving background

  • Inventory control and record keeping
  • Hand truck operation
  • Electric pallet jack operation

Certification

  • Electric pallet jack certification - CVS Health 2017

Timeline

Operations Manager

CVS Health
09.2017 - Current

Assistant Manager

S. Tokunaga Store
12.2013 - 08.2017

Shift Supervisor

CVS/Pharmacy dba Longs Drugs
07.2008 - 10.2014

Painter

Inouye & Son
03.1975 - 07.1991

High School Diploma -

Waiakea High School

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Tracy Inouye