Tracy Irwin
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Front Desk Clerk
Kewadin Casino
02.2024 - 04.2024
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Safety Attendant/Office Associate
IPEC Construction
05.2022 - 10.2023
- Reduced accident rates by implementing effective safety protocols and procedures.
- Kept record of entrants to confined space.
- Established strong relationships with regulatory agencies to ensure up-to-date knowledge of industry standards and requirements.
- Monitored permitted space for worker safety and hazards.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Manager
Hucks Pub
08.2019 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
Restaurant Manager
The Cozy Corner
10.2018 - 08.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Toll Collector
State Of Michigan
06.2018 - 10.2018
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Monitored toll lane activity and generated operational reports.
- Expedited traffic flow by swiftly processing transactions, reducing wait times for motorists.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
Education
High School Diploma -
Pickford High School
Pickford, MI05.1998
Skills
- Time Management
- Customer Service
- Hospitality services
- Administrative Skills
- Cash Handling
- Verbal and written communication
- Professional and Courteous
- Inventory control and record keeping
Timeline
Front Desk Clerk
Kewadin Casino
02.2024 - 04.2024
Safety Attendant/Office Associate
IPEC Construction
05.2022 - 10.2023
Manager
Hucks Pub
08.2019 - 01.2022
Restaurant Manager
The Cozy Corner
10.2018 - 08.2019
Toll Collector
State Of Michigan
06.2018 - 10.2018
High School Diploma -
Pickford High School