Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Jackson

Saginaw,MI

Summary

I am very customer service orientated and have a good rapport with clients on a daily basis. Have worked in the insurance business for the last 9 years and have learned lots in those years. Pay all the bills for the office, ordering, payroll submission along with great customer service.

Overview

22
22
years of professional experience

Work History

Office Manager

Aird & Garcia Insurance Group/Farm Bureau
02.2015 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Homemaker Aide

Grand Traverse Commission On Aging
06.2002 - 01.2015
  • Addressed client household needs with meal preparation, housekeeping and transportation.
  • Completed dusting, washing dishes, laundry, and vacuuming for patients.
  • Provided companionship and emotional support to enhance mood and quality of life.
  • Monitored medication administration and reported any changes in health status to supervising nurse or physician promptly.
  • Developed strong relationships with clients and families, fostering trust and open communication regarding needs and concerns.

Education

High School Diploma -

Arthur Hill High School
Saginaw, MI
06.1983

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Customer Relations
  • Payroll Processing
  • Clerical Support
  • Mail handling
  • Good Judgment
  • Teamwork and Collaboration
  • Customer Relationship Management
  • Computer Skills
  • Billing
  • Clear oral/written communication
  • Scheduling and calendar management
  • Payroll and budgeting
  • Compliance Monitoring
  • Professional and Courteous
  • Task Delegation

Timeline

Office Manager

Aird & Garcia Insurance Group/Farm Bureau
02.2015 - Current

Homemaker Aide

Grand Traverse Commission On Aging
06.2002 - 01.2015

High School Diploma -

Arthur Hill High School
Tracy Jackson