Patient Services Coordinator with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance. Responsible and energetic administrative professional offering 25 years of experience in customer service office environments. Proficient multi-tasker with ability to manage 5 -line phone system, records maintenance and high-volume business inquiries. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts).
Prepares and proofreads correspondence, forms, and other documents, such as letters, memos, travel or purchase vouchers, using a computer and software.
Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging.
Batches forms prior to data entry. Assembles materials into packets. Screens, codes or corrects, and data enters documents.
Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
Must be able to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines.