Tracy E. Jamerson
Olathe,KS
Summary
Results-driven, dependable and detail-oriented professional with expertise in Project Management and assisting C-Suite Executives. Proven history of excellent time management skills, interpersonal and external communication, superior multi-tasking ability and capacity to work effectively and efficiently under pressure in fast-paced environments. Core competencies include: Microsoft Office and Google Suites, External Marketing Coordination, Human Resources Support, Document Compliance Database Management, Tradeshow Logistics, Calendar Management, Process Streamlining, and C-Suite Presentations. Take-charge professional delivering executive support and team leadership to business operations.
Overview
20
20
years of professional experience
Work History
Chapter Manager,
International Society of Pharmaceutical Engineers
Lenexa , KS
2022.10 - Current
- Schedule and attend all Executive and General Board Meetings.
- Drive member engagement, working with key volunteer groups.
- Plan and facilitate virtual networking events, member-focused webinars, and in-person engagements at various venues throughout Kansas, Missouri, Nebraska and Minnesota, including special interests groups - Women In Pharma and Emerging Leaders.
- Proactively collaborate with membership team to increase growth and retention of core members.
- Maintain and develop processes and procedures for the Midwest Chapter.
- Complete ownership in collaboration with Board Members other teams to seamlessly execute two annual golf tournaments and one annual Symposium and Vendor Show, including venue selection, registration, sponsorships, technology, marketing, logistics, and on-site management during event.
Office Coordinator,
Compli
Lenexa , KS
2021.08 - Current
- Provide project accounting support to Compli management team and Project Managers by managing bi-weekly timesheet submissions and invoice processing
- Assist Project Managers and Business Development staff with entering and managing projects in Cosential CRM
- Implement and organized procedures to maintain office efficiency and quality of documents, reports, letters, and specifications
- Serve as a resource for management and team members on all matters related to company operations
- Point of contact for coordinating tradeshow registration, logistics and shipment of marketing materials
- Actively evaluate and improve resume documentation for contracted employees
- Assisted in creation and management of content for proposal submissions, website, and social media for Compli outreach and clients
- Collaborated with Compli management team and Marketing to create materials for use at tradeshows and industry events
- Reconciled monthly expense reports utilizing Concur Travel & Expense System
- Served as Co-Chairperson for the Philanthropy Committee.
Senior Executive Assistant,
Evergy
Kansas City , MO
2019.01 - 2020.01
- Contracted position supporting the Internal/External Customer & Community Solutions Department and Government Relations Department
- Delivered exemplary customer care to senior leadership, stakeholders, and customers by actively responding to requests within one business day
- Managed confidential and proprietary information with discretion
- Prioritized conflicting tasks and needs; handled matters expeditiously, proactively followed through on projects to successful completion
- Provided information as requested for internal departments and vendors
- Generated Requisitions and Purchase Orders via Peoplesoft
- Accurately coded and processed invoices for approval and payment via Peoplesoft
- Developed C-Suite presentations
- Gathered and assimilated quarterly customer service presentation for the Missouri Public Service and Kansas Corporation Commissions
- Reconciled monthly expense reports utilizing Concur Travel & Expense System
- Assisted Human Resources with requests for new employees (e.g., badge, laptop, phone, network access)
- Served as a resource for team members on all matters related to departmental operations.
Executive Assistant,
TreviPay
Overland Park , KS
2018.01 - 2019.01
- Supported the President, Chief Legal Officer, Chief Commercial Officer and Human Resources Department
- Composed executive level correspondence, including letters, reports, minutes, proposals, expense reports, financial reports, and presentations
- Coordinated in-person and video conference meeting coordination providing discussion materials for all participants, room set-up to accommodate the group, ensured needed equipment was operational, requested meals as required and ensured room was “meeting ready.”
- Assisted with detailed travel coordination and itineraries
- Maintained, monitored, and managed calendars
- In the President’s absence, if unable to assist directly, routed problems and/or questions to the appropriate person, followed up and reported results
- Assisted with the facilitation of off-site Town Hall and quarterly Leadership Meetings
- Managed correspondence and details of a highly confidential and critical nature
- Served as back-up Receptionist
- Re-branded President’s Quarterly Newsletter
- Assisted Human Resources with onboarding of new employees
- Served as Chairperson of the Community Action Team
Executive Assistant,
NueHealth
Leawood , KS
2014.01 - 2018.01
- Supported the Chief Financial and Chief Operating Officers
- Proactively managed, planned and coordinated the COO and CFO schedules, ensuring it was followed and respected
- Provided “gatekeeper” and “gateway” role, creating “win-win” situations for direct access to the CFO and COO’s time and office
- Served as the primary point of contact for all internal and external stakeholders on all matters pertaining to the offices of the CFO and COO
- Maintained strict confidentiality regarding proprietary company information
- Collaborated with company pilots and Johnson County Executive Airport to arrange private air transportation for company executives
- Researched, prioritized and followed-up on incoming issues and concerns addressed to the CFO and/or COO, including those of a sensitive or confidential nature determining appropriate course of action, referral, or response
- Functioned as a “barometer,” having a sense of the issues taking place in the office environment
- Built relationships crucial to the success of the organization and managed a variety of special projects, some of which had organizational impact
- Prioritized conflicting tasks and needs; handled matters expeditiously, proactively followed-through on projects to successful completion – often with deadline pressures
- Provided routine, daily executive support with regard meal requests, meeting itinerary/agenda development and meeting packet distribution., (Fort Dodge Animal Health)
- Designed, developed, populated, and maintained the “Research Projects Virtual Library” – a web-based application for ease of end-user access to locating completed projects, marketing materials, publications, and product label modifications
- Facilitated training for all employees on research project guidelines and approval processes which decreased first-time application errors and approval cycle time
- Eliminated traditional routing system of obtaining signatures by implementing electronic approval processes
- Yearly recipient of incentive bonus for “outstanding performance and contributions.”
- Recipient of “STAR” Award (Success, Talent, Achievement and Recognition) for the development of the Research Projects Virtual Library, service as the Recording Secretary for the Diversity Council and the development of a tool utilized by Sales and Marketing, increasing visibility for recruitment at Historically Black Colleges and Universities – 2009, 2008 and 2005, respectively.
Senior Administrative Assistant,
Amerigroup Kansas - Anthem
2012.01 - 2014.01
- Supported Network Relations, Government Relations, Health Plan Operations, and Marketing Departments
- Served as Recording Secretary for Credentialing, Quality and Compliance Committees
- Functioned as back-up to Senior Executive Assistant to the Chief Executive Officer and Chief Operating Officer
- Assisted with training Administrative Assistants on office procedures and systems utilized at the Health Plan
- Responded to and corresponded with potential Providers and other Stakeholders
- Scheduled domestic travel ensuring plane tickets, hotel and ground transportation is secured and travel itinerary communicated to Executives and/or visitors utilizing Travelocity Business
- Organized and maintained filing system, adhering to HIPAA compliance standards
- Prepared PowerPoint presentations and provided guidance on format and layout
- Functioned as administrative resource for co-workers in respective departments
- Prepared supply orders utilizing SourcePoint
- Assisted with onboarding of new employees
- Reconciled Vice-President’s expense reports in a timely manner utilizing ExpenseWell
- Functioned as a mentor to junior level assistants.
Executive Assistant,
Pfizer Pharmaceuticals
Overland Park , KS
2004.01 - 2010.01
- Supported the Vice-President of Outcomes Research and Senior Management Research Committee Members with the coordination and facilitation of International and Domestic research projects
- Managed international and domestic research project budget of $1MM
- Created and maintained communication log for internal and external stakeholders
- Created Agenda, organized and facilitated monthly Research Committee meetings with Senior Management and C-Suite executives
- Populated and maintained project database for tracking purposes to facilitate preparation of routine and ad hoc reports necessary for budgetary and management compliance
- Reconciled monthly expense reports for Vice-President and direct reports utilizing Concur
- Served as Webmaster and primary point of contact for the Research Projects Virtual Library
- Assisted with required travel documentation including Visas and Passports
- Prepared highly confidential reports, including yearly evaluations and bonus incentive documents for Vice-President’s direct reports
- Prepared complex PowerPoint Presentations for quarterly meeting with C-Suite executives
- Created and maintained confidential files related to ongoing and completed Domestic & International Research Projects.
Education
Bachelor of Arts -
Park University
Skills
- Revenue Generation
- Strategic Planning
- Operations Management
- Recruitment
- Calendar Management
- Purchasing and Planning
- Advertising Campaign Development
- Resource Allocation
- Customer Service
- Special Promotions Planning
- Contract Administration
- Sales Tracking
- Business Growth Initiatives
- Customer Relations
- Marketing Strategies
- Program Administration
- Decision-Making
- Budget Control
- Teamwork and Collaboration
- Operations Oversight
- Sound Judgment
- Verbal and Written Communication
RECOGNITION
Compli - Co-Chairperson, Philanthropy Committee, Annual Performance Bonus.
TreviPay - “Spot Awards” for assistance with Town Hall and Leadership Meetings. “Kudoz” from co-workers for collaborative projects.
NueHealth - Co-Chairperson, Special Events & Community Service Committees. Recording Secretary - Wellness Committee. Quarterly Performance Bonus.
Amerigroup Kansas - Key contributor to the development of the Kansas Plan Administrative Manual. Team Lead on logistics coordination of office move from temporary to permanent space. Planned, facilitated, and executed “Go Live” activities for the entire Health Plan consisting of 150+ employees.
Pfizer Pharmaceuticals (Fort Dodge Animal Health) - Designed, developed, populated, and maintained the “Research Projects Virtual Library” – a web-based application for ease of end-user access for locating completed projects, marketing materials, publications, and product label modifications. Facilitated training for all employees on research project guidelines and approval processes which decreased first-time application errors and approval cycle time. Eliminated traditional routing system of obtaining signatures by implementing electronic approval processes. Yearly recipient of incentive bonus for “outstanding performance and contributions.” Recipient of “STAR” Award (Success, Talent, Achievement and Recognition) for the development of the Research Projects Virtual Library, service as the Recording Secretary for the Diversity Council and the development of a tool utilized by Sales and Marketing, increasing visibility for recruitment at Historically Black Colleges and Universities – 2009, 2008 and 2005, respectively.
Affiliations
- Member, International Society of Pharmaceutical Engineers
- Board Member, Black Repertory Theatre of Kansas City
- Member, Kansas City Chamber of Commerce
Timeline
Chapter Manager,
International Society of Pharmaceutical Engineers
2022.10 - Current
Office Coordinator,
Compli
2021.08 - Current
Senior Executive Assistant,
Evergy
2019.01 - 2020.01
Executive Assistant,
TreviPay
2018.01 - 2019.01
Executive Assistant,
NueHealth
2014.01 - 2018.01
Senior Administrative Assistant,
Amerigroup Kansas - Anthem
2012.01 - 2014.01
Executive Assistant,
Pfizer Pharmaceuticals
2004.01 - 2010.01
Bachelor of Arts -
Park University
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